Senior Project Manager, CX PMO
•Instacart· 18h
📦 Product⏰ Full-time⭐ Senior💰 $120k-127k🇨🇦 Canada
18h ago
Lilt Corporate·18 days ago
AI is changing how the world communicates — and LILT is leading that transformation.
We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.
As a Senior TPM of Applied AI, you will sit at the intersection of cutting-edge research and industrial-scale execution. You will be responsible for leading complex programs that provide the "fuel" for AI models: high-quality, high-volume data and bespoke engineering deliverables. You aren't just managing timelines; you are architecting the workflows that ensure the next generation of LLMs and multimodal models are trained on the most accurate, diverse, and complex sourced data available.
Frontier Lab Program Management: Lead the end-to-end execution of high-priority technical programs for frontier AI labs, managing the delivery of massive-scale datasets and bespoke engineering milestones.
High-Volume Data Operations: Architect and oversee pipelines for delivering high-volume data samples across multiple modalities (text, image, video, audio), ensuring strict adherence to delivery cadences without sacrificing precision.
End-to-End Quality Control: Partner with production to implement rigorous, automated, and human-in-the-loop QC frameworks to ensure data integrity across various domains and languages.
Bespoke FDE Deliverables: Lead technical workstreams to deliver custom research and engineering improvements via the forward-deployed engineers, such as RAG (Retrieval-Augmented Generation) workflow optimizations, model evaluations, and synthetic data generation.
RL & Environment Management: Oversee projects involving Reinforcement Learning (RL) environments, ensuring the infrastructure and human-feedback loops are optimized for model alignment and performance.
Technical Consultation: Serve as the primary technical point of contact for AI researchers and engineers at partner labs, translating complex research needs into actionable engineering roadmaps.
Cross-Functional Leadership: Bridge the gap between forward-deployed engineering resources, research, and production teams to ensure LILT can serve the needs of the frontier AI market.
Education: B.S or M.S. in Computer Science, AI, or a related technical field with 10+ years of industry experience. Equivalently, a Ph.D. with 5+ years of experience in a high-growth AI/Engineering environment.
Frontier AI Expertise: Proven track record of managing data pipelines for LLMs or multimodal models. Deep understanding of training, inference, and the nuances of data diversity (multilingual and multi-domain).
Technical Depth: Hands-on experience with RAG architectures, vector databases, and agentic workflows.Familiarity with Reinforcement Learning (RLHF/RLAIF) environments and preference signaling.
Scale & Quality: Demonstrated ability to manage "high-throughput" programs where quality control is mission-critical. You should have experience with automated validation at scale.
Strategic Execution: Strong business acumen and the ability to manage high-stakes stakeholder relationships with frontier AI labs.
Operational Excellence: Expert-level understanding of software integration (RESTful APIs, cloud infrastructure) and the ability to troubleshoot complex technical bottlenecks in real-time.
Adaptability: Ability to thrive in a "frontier" environment where requirements can shift based on the latest research breakthroughs.
Fluency in multiple languages.
Proficiency in Python and experience working with modern AI frameworks (PyTorch, LangChain, etc.).
Competitive salary and benefits package.
Opportunity to work with cutting-edge AI technology in a rapidly growing industry.
A dynamic and collaborative work environment.
Significant opportunities for professional growth and development.
The chance to make a real impact on global communication and business.
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.
What sets our platform apart:
Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review
Featured in The Software Report’s Top 100 Software Companies!
LILT makes it onto the Inc. 5000 List.
LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
Check out all our news on our website.
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at [email protected].
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.