Product Integrity Consultant

About the Role:

The objective of this role is to protect our member & customer ecosystem, engage and educate customers to optimize LinkedIn solutions through collaboration with our sales organizations, and deliver exceptional customer-focused compliance and support services, restoring trust and enabling members to pursue economic opportunities. 

Build and develop strong business relationships with our sales partners and provide effective and customer-centric compliance services. Address license violations by working effectively with sales representatives, customer success partners, direct client contacts, license holders & all internal cross functional partners needed to support case resolution.  

The ideal candidate will be able to autonomously carry out an end-to-end process spanning from discovery, to education, to compassionate enforcement and effective stakeholder management. 

Responsibilities:

Compliance Case Management & Investigations 

• Identify, investigate, and resolve license‑misuse and policy‑violation cases. 

• Conduct end‑to‑end case handling: discovery, customer education, documentation, enforcement, and closure. 

• Manage internal and external inquiries involving trust, privacy, and security matters, ensuring alignment with LinkedIn’s Privacy Policy and User Agreement. 

• Prepare and deliver market‑level reports outlining case trends, risks, and outcomes. 

Customer & Sales Partner Engagement 

• Partner with Sales, Customer Success, and other internal stakeholders to drive compliant usage and restore customer trust. 

• Lead challenging customer conversations with empathy, clarity, and authority via phone, email, and chat. 

• Support sales partners by providing compliance insights that enable renewal and upsell opportunities where appropriate. 

Data, Reporting & Insights 

• Analyze customer usage data, patterns, and case signals to identify misuse, risks, or compliance gaps. 

• Provide data‑driven insights to support negotiations, customer engagements, and decision‑making. 

• Generate structured compliance reports that support cross‑functional initiatives and executive visibility. 

Workflow Optimization & Process Governance 

• Identify inefficiencies in case processing, tooling, or workflows and propose actionable improvements. 

• Contribute to global PI and Trust operations by documenting processes and supporting change‑management activities. 

• Maintain deep knowledge of escalation flows to ensure consistency, accuracy, and timely resolution. 

Risk Identification & Trend Management 

• Partner with Product, Trust, Legal, and other teams to address high‑impact issues and mitigate future risk. 

• Maintain mastery of all Trust and Consumer Support and escalation flows, ensuring process synergy and efficiency between Product Integrity and Trust and Consumer Support flows. 

• Effectively recognize trends and optimization opportunities for Product Integrity and Trust and Consumer support flows by performing relevant research, data analysis, and change management activities.

Basic Qualifications: 

• 2+ years of experience in B2B customer support, complaint resolution, or account management. 

• 2+ years of experience working in a metric-driven environment with multiple communication channels (email, phone, and chat). 

• Experience working on Product Integrity or a similar Compliance related discipline. 

Preferred Qualifications: 

• Advanced problem-solving, strategic, and analytical skills. 

• Familiarity with multiple communication channel queue environments. 

• Excellent verbal and written communication. 

• Competence in navigating complex/difficult conversations, resolving issues, and delivering solutions for escalated client inquiries. 

• Effective escalation management - how to de-escalate sales/CSMs/members 

• Experience analyzing data, trends, and client information to identify product or service enhancement opportunities. 

• Proficiency in Microsoft Office products, including Excel, Word, Outlook, and PowerPoint. 

• Querying databases for client information/activity logs, and basic knowledge of SQL .

Key Skills :

• Attention to detail 

• Time management 

• Data analysis 

• Diversity, inclusion, and belonging mindset 

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.