About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Lyra Israel is looking to appoint a permanent Clinical Consultant to provide high quality counselling and clinical case management services to our Workforce Mental Health (WFMH) international clients based in Israel.
The primary objective of this role will be to provide short term telephonic counselling and case management of service users and ensure that the most effective and professional care is provided to our customer base.
The role is a permanent five (5) day a week role and is based in Israel, working remote.
Key Responsibilities:
- To provide the first point of contact for employees accessing Lyra Israel
- To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical and Operations Manager
- To accurately capture all information on the database pertinent to the clinical management of the case
- To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical and Operations Manager
- To adhere to the operational standards as set out by Clinical and Operations Manager
Qualifications:
- Relevant Master’s degree or equivalent qualification in Psychology or Social Work is essential
- Registration with the relevant professional body within Israel
- Minimum of 2 years post-masters working experience
- Able to provide counselling within a short-term framework and case management
Preference will be given to candidates that have a background and working experience in the EAP field.
About You:
- Computer literacy & ability to type fast
- Bilingualism (English and Hebrew) is an asset. Ability to counsel in Arabic will be a benefit.
- Ability to effectively merge Clinical and EAP focus
- Client service orientation
- Articulate
- Good telephone manner and ability to provide telephonic therapy
- Good Clinical understanding and ability to manage risk
- Good time management ability
- Ability to work within a team
- Ability to work well under pressure
- Business and commercial awareness
The Lyra Israel clinical operations will be provided 24 hours a day and therefore will require that the position be shift based. The initial phase of the operations will be based on standard working hours but these requirements will change in time.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice." 