Sales Operations

Company Overview:

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

We are growing quickly and seeking an entrepreneurial, Sales operations team member to work with our Operations and Sales team to build, and iterate on our growth through a data-driven approach. If you thrive on extreme ownership, turning ideas into reality, cross-functional collaboration, and owning processes from ideation through execution, this role is tailor-made for you. This is a unique opportunity reporting to the COO and working directly with leaders across the organization to impact both the strategy and execution of a rapidly growing AI startup.

What You’ll Do:

• Make Sales as successful as possible to meet our revenue and company goals

• Partner closely with the CRO on a daily basis to track, measure and analyze our sales results while reporting up through the COO in order to have Operations as a center of excellence at Maven, driving consistent results and best practices across the organization. You will be peer to a Revenue Operations and Product Operations teammate.

• Partner with functional leads to create, measure, and optimize the Sales process, to accelerate our market penetration.

• Work with the direct sales team, creating market-research-backed hypotheses, designing tests, launching them and learning to quickly address how to increase our sales productivity.

• Work closely with the Revenue Operations and Finance teams who are looking at the full customer journey. Collaborate on a variety of projects; including commission modeling and planning for compensation plan design and SPIFFs.

• Work directly with the Operations team to leverage tools, frameworks, and ways of working to ensure continuity across Maven AGI to maximize the impact that operations can have with organizations. You will be part of the team that ensures how we work together is best positioned for success.

• Own sales territory planning, pipeline management and data hygiene - all basic tenets of this role.

• Creatively find new areas to spin up special projects that deliver high value to Maven customers.

• Drive continuous improvement by continually learning about industry trends, best practices, and emerging technologies in operations.

Who You Are:

• A very good human dedicated to serving our customers and being a team player who wants to work hard and be fulfilled by seeing the impact they will have on their teammates and the world at large

• 5-7+ years of experience in Sales Operations preferably at a B2B SaaS company

• Experience working hands-on with CRM systems, Sales systems (ie. Gong), extracting data and finding patterns to assess then execute against to improve

• Outstanding communication skills: ability to turn data into insights and tell the story to cross-functional stakeholders

• Exceptional critical thinking and analytical skills

• Bias towards action with the ability to quickly consider what long-term decisions must be made today and what can start as an MVP

• Advanced Excel skills, data visualization and storytelling capability preferred

How you show up:

What unites us is our Values and the passion we share to live by them:

• We are customer champions. - You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.

• We are bold in action. - You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.

• We are data-driven and insight guided. - You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.

• We are stronger together. - You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.

We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.

• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.

• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.