The Role:
Minted is seeking an empathetic, highly organized people and operations manager for our Associate Manager, Artist Relations role on the Artist Relations team. This role will lead our Community Support team and manage our Artist Challenge program. The Artist Relations team supports, engages, develops, and retains Minted’s talented community of artists, which is the soul of the company and core to our mission.
You will:
- Lead, develop, and motivate a small but high-performing Community Support team that is on the front line of supporting our artists.
- Project manage our detailed Artist Challenge calendar between cross-functional teams. Maintain project plans, using tools to automatically keep all teams informed of status, action items, blockers, dependencies, and deadlines.
- Manage escalated, sensitive cases that require special care and consideration.
- Ensure that our Support team meets very high standards for responsiveness to artists and quality of support. Analyze artist data, conduct detailed root-cause analysis, and communicate artist feedback cross-functionally. Develop solutions and determine the right channels to address artist feedback.
- Develop strategies and tools that help us scale to provide outstanding support to a growing community of artists.
- Monitor and manage Support team metrics and artist feedback. Be an internal advocate for artist needs and product requests across merchandising, brand, marketing, product management, and engineering teams.
- Develop programs that increase artists’ engagement with Minted and each other in our online community.
- Design onboarding content and automated communications that encourage new artists to try out the Minted community and participate in their first few design or art competitions.
- Manage all recurring artist communications, such as Design Challenge emails, announcements, individual updates about artists’ work, and act as the conduit between Minted and our artists for business updates.
You are:
- Passionate about design, art, or other creative fields, and are excited about Minted’s mission of supporting independent artists.
- Resilient, positive, and solution-oriented, even when faced with challenges.
- Extremely detail-oriented, with impeccable follow-through.
- A fan of process design and using data and community feedback to continuously improve processes.
- A critical thinker and creative problem-solver.
- Not afraid to roll up your sleeves and work on tactical details, in addition to big-picture thinking.
- A proven people manager who takes great pride in developing and coaching their team.
You have:
- A Bachelor’s degree or equivalent work experience.
- 3-5 years of business experience, preferably in an external-facing customer service, community management, or client service role.
- Exceptional written and verbal communication skills.
- Experience with Excel or Google Sheets is required.
- Experience with HTML and CRM tools (Salesforce, Zendesk, etc.) is strongly preferred.
- Experience with project management tools (Asana, Wrike, Monday, etc.) strongly preferred.
- Experience with design software (e.g., Adobe Photoshop and Illustrator) is a plus.
Compensation:
The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:
Geo 0: San Francisco, CA In-Office - $92,394 - $121,267
Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.
This role is eligible for stock options.
Benefits:
Benefits will be effective on the first of each month following your initial hire date.
- Medical, Dental, and Vision Benefits
- Employer Funded Health Savings Account
- 10 Paid Holidays
- Paid Time Off and Sick Leave
- Paid Parental Leave
- Monthly Gym/Wellness Reimbursement
- 401(k) retirement savings plan
- Employer Funded Commuter Benefits
- Employee Discount
- Friends and Family Discount
DISCLAIMER:
We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.
Notice of AI Use in Employment Decisions:
We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.
About Minted:
Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.
Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.
We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.
How Our Process Works:
Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.
