Associate Enterprise Systems QA Engineer

Location: Hybrid (Islamabad /Lahore )

Who We Are:

Motive is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more. Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.

About the Role:

As a Salesforce QA Tester, you will be responsible for evaluating and testing Salesforce and enterprise applications & configurations to ensure they meet the required standards of quality and functionality. You will collaborate with cross-functional teams, including developers, administrators, and product managers, to identify and resolve defects and improve the overall user experience.

What You’ll Do:

• Collaboration: Work closely with developers, business analysts, and product owners to understand requirements and provide feedback during the development process. Participate in the upkeep of QA operations & suggest improvements where needed
• Test Ownership (Planning, Documentation, Execution etc): Collaborate with product owners to define test objectives, strategies, and test plans for Salesforce projects. Create & timely execute detailed test cases and test scripts (inclusive of applicable regressions) based on business requirements to verify the functionality, performance, security, and usability of Salesforce / enterprise applications. Maintain comprehensive test documentation. Aim to achieve a high defect density in the lower environments & take measures & ownership to hedge against leakage
• Defect Identification: Identify, document, and report defects and issues in a clear and concise manner, including steps to reproduce and severity assessment
• Test Data Management: Manage and maintain test data, ensuring data integrity and relevance for testing purposes
• Quality Assurance: Participate in enhancing the overall quality assurance process, including improvements to the testing process, test automation efforts, and the implementation of best practices
• Review Process: Conduct peer reviews of checklists. Participate in post-mortem/root cause analyses for production bugs and share key insights to prevent future occurrences
• Continuous Development: Take ownership of personal performance & development goals. Participate in knowledge sharing activities, including onboarding of new team members & delivering demos on completed projects
• Availability: Be available for standups & misc business calls / scrum ceremonies during the scheduled timing (typically early PST hours)

What We’re Looking For:

• Bachelor's degree in Computer Science, Information Technology, or a related field is a must
• Strong understanding of Salesforce CRM platform and configurations (Sales & Service Cloud) with solid SFDC admin skills
• 3-4 years of experience in manual software testing (preferably with a focus on Salesforce CRM)
• Passion for QA & Strong understanding of the Quality Assurance concepts & processes
• Attention to detail and solid documentation & communications skills. This includes clear, concise & comprehensive test planning, case creation, defect reporting and collaboration with cross-functional teams
• Knowledge of software development lifecycle (SDLC), agile methodologies & relevant tools (eg Jira, TestRail etc.)
• A team player who can step in, take ownership & adapt to a dynamic and fast-paced work environment
• Knowledge of CPQ, Zuora, Boomi and Netsuite are a plus
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder) are a plus
• Experience with automation, i.e. playwright / selenium is an advantage (nice-to-have)