The Overnight Coordinator supports 24/7 operations at NBCUniversal’s Corporate Headquarters at 30 Rockefeller Plaza, ensuring a safe, secure, and seamless experience for employees, guests, and visitors during overnight hours. They will operation with greater independence and accountability, managing lower-volume and moderate to high-sensitivity requests. Additionally, the Overnight Coordinator ensures continuity of operations and provides clear documentation and handoff communication to day teams. 

This role entails greater ownership, independence, and accountability, serving as the primary on-site point of contact during off-hours and supporting access control, security protocols, and front-desk operations. They will report to the Manager, Guest Reception.

What You'll Do: 

Customer Experience & Front Desk Operations

• Greet employees and authorized guests with professionalism; review access permissions and process identification efficiently
• Deliver a high level of customer service, representing NBCUniversal and Global Security Operations
• Answer phones and respond to email requests in a timely and professional manner

Access Control & Administrative Operations

• Process onboarding and offboarding requests, ensuring accurate access provisioning and removal
• Maintain and monitor access control systems, including badge access, guest entry, and restricted area authorization
• Partner with internal teams and organizations to generate access reports, modify access, and support guest admissions

Overnight Operations & Incident Response

• Serve as the primary on-site coordinator during overnight hours, ensuring continuous operational coverage
• Operate with a high degree of independence, making informed decisions aligned with established protocols
• Monitor for unusual activity and initiate prompt notifications; respond to incidents calmly and effectively with professionalism
• Ensure accurate documentation of shift activity, incidents, and follow-ups, providing clear communication handoff to day teams

Operational Support

• Assist with coverage of the Employee Registration office and Executive Security Reception Desk, as needed
• Follow all established processes and protocols while maintaining compliance and consistency
• Actively participate in training programs and apply learned procedures in daily operations

What You Must Have

• 1+ years of experience in Guest Reception, Hospitality, Customer Service, Security, or related field
• Experience issuing guest and employee credentials and working with access control systems
• Proficiency in MS Office Suite and web-based applications
• Strong attention to detail and ability to follow established processes consistently
• Ability to maintain a professional presence and positive demeanor
• Demonstrated reliability and accountability in a 24/7 environment
• Ability to work independently and make sound decisions during overnight hours
• Availability to work overnight shifts, including nights, weekends, and holidays

What Makes You a Stand-Out

• 64+ college credits or Military experience (preferred)
• Strong communication skills, including clear documentation and shift handoffs
• Experience with HID SAFE and Lenel (preferred)
• Ability to remain calm and professional in sensitive or escalated situations
• Proven ability to multitask, prioritize, and adapt to changing needs
• Ability to work both collaboratively and independently across teams
• High level of dependability, punctuality, and commitment to shift coverage

Additional Information 

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $23/hr - $27/hr 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].