Communications Manager, Strategic Communications
•WesterndigitalHybrid· 10h
📣 Marketing⏰ Full-time🎯 Lead / Principal🇺🇸 San Jose, USA
10h ago
Outreach·9 months ago
The Customer Advocacy team you would join has a talented manager and specialist in seat and working toward company KPIs. They are part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand.
At Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Senior Manager of Customer Advocacy to join our corporate marketing team and drive advocacy throughout our customer base.
This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will lead a team and own the day-to-day management and growth of our customer advocacy program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand. This role reports to the head of Corporate Marketing.
We believe in the power of modern technology to empower our Advocacy team. That’s why we're a marketing team that invests in technology and the right AI solutions to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program.
With 8 plus years of experience, you bring a proven track record of connecting with individuals and fostering meaningful relationships, underpinned by your exceptional communication skills
Experience leveraging customer advocacy technologies to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact
Passion for customer experience, and you thrive on the satisfaction of building rapport with our customers and internal stakeholders
Demonstrated ability to design, launch, and scale advocacy or influencer programs that drive measurable business outcomes
Experience working with executive leadership and senior stakeholders to create impactful, high-trust experiences
Direct involvement with customer advisory boards and NPS programs is a plus
Proven ability to mentor, develop, and empower junior teammates, driving measurable improvements in performance and readiness for higher responsibilities
A team player, cross-functional influencer, and internal champion of our customers