Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently.
Join our team and make a difference in patient care.
About the Role
As the Facility Activation Operations Manager, you will lead the team responsible for supporting the activation and adoption of the Parachute Health platform with clinical end users as they navigate the Parachute Health platform. You aren’t just a manager; you are a builder. You will partner with Implementation, Strategy, and Product teams to identify opportunities, build the tools to execute them, and empower clinical users (MAs, PAs, RNs, MDs) to adopt digital workflows.
This is a high-impact role: you will catalyze Parachute’s growth by ensuring a best-in-class onboarding experience while capturing the "voice of the customer" to shape our future product strategy.
What You’ll Do
Team Leadership & Development
- Direct Management: Lead and mentor a team of 6 - 7 Facility Growth Operations Associates.
- Full-Cycle Talent Management: Handle onboarding, training, performance management, and career development to ensure high employee engagement and retention.
- Scaling: Recruit and onboard new team members to scale the function as the company grows.
Operational Strategy & Execution
- Strategic Playbooks: Develop, test, and implement playbooks for activating facility users across various care settings.
- Data-Driven Growth: Use HubSpot, Tableau, and Excel to track success, iterate on strategy, and build reporting systems for execution activity.
- Process Improvement: Partner with Marketing to develop value-driven materials and refine internal workflows to drive revenue and efficiency.
- Embrace Critical thinking skills with attention to detail and the ability to lead your team to think critically.
Clinician Engagement (Individual Contribution)
- Direct Outreach: Spend 20% of your day on outbound calls to clinical partners to drive platform adoption and usage.
- End-User Training: Lead "roll-up-your-sleeves" demos and training sessions tailored to the specific needs of each facility.
- Feedback Loop: Synthesize user feedback to highlight product pros/cons and flag insights for the Product team.
Requirements
- Experience: 1–2+ years of experience in Sales, Customer Success, Account Management, or Operations, with prior experience in People Management.
- Education: Bachelor’s Degree or equivalent experience.
- Tech Savvy: Professional experience with SaaS products and CRM tools (HubSpot preferred). Experience with GSuite, Excel, and Tableau, is a major plus.
- Mindset: A proactive, "hungry" startup mindset with the ability to pivot quickly.
- Communication: Exceptional active listening skills and the ability to translate complex strategy into prioritized, tactical actions.
Who You Are
- Empathetic Leader: You are trustworthy, reliable, and passionate about coaching others to reach their full potential.
- Solution-Oriented: You have a relentless "solutions mindset" and are comfortable digging into data to find answers.
- Mission-Driven: You are genuinely enthusiastic about using technology to improve patient outcomes in an inefficient industry.
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan (Not Matching)
- Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office and Wellness contribution
- Co-Working Space Reimbursement
- Annual stipend for education and development
Base Salary Bands (based on level and experience)
$90,000 - $105,000 + Commission
Target Start Date: March 4th, 2026
California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here.
We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization
