Program Manager - Engineering Delivery Excellence (f/m/d)*

YOUR MISSION

Join us in reimagining customer experience with Agentic AI.

As a Program Manager – Engineering Delivery Excellence (f/m/d), you’ll be the driving force behind predictable, high-quality delivery across Parloa’s fast-scaling engineering organization. You’ll help shape how we plan, execute, and scale delivery at the intersection of strategy and execution — enabling our teams to move fast while maintaining excellence.

IN THIS ROLE YOU WILL

• Drive Quarterly & Capacity Planning

  • Partner with Engineering Managers and Product to lead structured, data-informed quarterly planning.

  • Align capacity with roadmap commitments, surfacing risks and trade-offs early.

  • Build forecasting and throughput mechanisms for greater predictability.

• Champion Delivery Discipline

  • Inspect and improve agile ceremonies across teams, ensuring consistency and focus.

  • Raise planning quality by enforcing clear goals, acceptance criteria, and dependency management.

  • Track sprint execution and proactively identify blockers or delivery risks.

• Build Operational Excellence

  • Establish scalable delivery practices, governance, and metrics.

  • Create visibility into delivery health through dashboards and reporting.

  • Foster a culture of continuous improvement across engineering and product.

• Enhance Cross-Functional Collaboration

  • Connect engineering groups (CXA, Product Platform, Technology Platform) to manage dependencies.

  • Partner with leaders to uphold shared delivery accountability.

  • Translate strategy into execution, ensuring roadmap goals become shipped value.

WHAT YOU BRING TO THE TABLE

• 5–8+ years of experience as a Program Manager or similar role in high-growth software organizations.

• Strong grasp of Agile at Scale (Scrum, Kanban, hybrid) with the pragmatism to adapt processes to business needs.

• Skilled in capacity planning, forecasting, and risk management across multiple teams.

• Proven ability to influence without authority, collaborating closely with Product and Engineering leaders.

• Passion for operational excellence—you improve how teams deliver without adding bureaucracy.

• Alignment with Parloa’s culture: ownership, bias for action, fearless iteration, and uncompromising quality.

---

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Agentic AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Technical Peer Interview → Writing Assignment + Case Interview → Bar Raiser Interview