Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
We need a Senior Content Manager to monitor content performance for our brand partners, strategize to improve it, and execute projects to optimize content for online marketplaces. This person will foster relationships and collaborate closely with brands and internal teams to produce keyword-rich, Amazon-compliant product listing copy that meets the brand’s specifications. This is a full-time role and will work a hybrid schedule based in Lehi, UT.
What is a day in the life of a Senior Content Manager?
- Directly manage a team of 5-6 (2 copywriters, 1 content manager, and 2-3 overseas specialists)
- Develop and execute data-driven content strategies alongside the imagery team to drive traffic and conversion on ecommerce listings
- Own outcomes for your team’s portfolio of brand partners
- Manage a diverse portfolio of brands; build strong, trusting relationships, deliver a world-class experience, and tactfully de-escalate any issues
- Automate and scale processes
- Stay up to date on trends, best practices, and relevant tech; lead needed changes to team’s approach as opportunities arise
- Final review of all copy produced for brand portfolio; occasionally write product listing copy
- Set expectations and drive accountability for your team; mentor and give consistent feedback to continuously raise the bar
What will I need to thrive in this role?
- Bachelor’s degree, preferably in English, communications, or a related field
- Strong background in content strategy; proven track record of delivering high-performing content, preferably for ecommerce listings
- Previous management experience
- 7+ years of experience
- Detail-oriented, organized, innovative, self-motivated, and proactive
- Experience scaling content production using AI and other tools
What does high performance look like?
- Uncover the job to be done for each brand partner and deliver content that solves business problems
- Deliver a world-class experience for brand partners, and tactfully de-escalate sensitive situations
- Impeccable performance and output from your direct reports
- Strong traffic and conversion trends following copy delivery
- Ability to interpret data from multiple sources and draw out insights to drive content performance
- Consistent process improvements and production scaling
- Look for opportunities to innovate with every project. There’s no one way to get from A to B; a high performer thinks outside the box to find the best approach for every scenario
- Approach problems with a solutions-oriented mindset
- Take full ownership of your team and projects, and follow through to completion
What is my potential for career growth?
- Our team is evolving all the time. There are lots of opportunities to take on new projects and develop new skills within this role, and a lot of other roles to grow into within this team and across Pattern.
What does success look like in the first 30, 60, 90 days?
- The first 30 days:
- Meet Pattern’s conversion team
- Join onboarding calls with new brands
- Join cross-functional internal content strategy syncs
- Shadow content projects
- Learn the tools and systems the content team leverages
- Gain an understanding of nuances in content strategy for ecommerce content
- 60 days:
- Begin owning projects from start to finish
- Co-lead an onboarding call with a new brand
- Become familiar with all team processes
- Use the team’s tools independently
- Begin crafting content strategies for brands
- 90 days:
- Fully own brand relationships
- See projects from start to finish. Report on results, interpret data to optimize copy and drive results
- Identify how the team can be more efficient, data-driven, and partner-obsessed
What is the team like?
- You will work with the other content managers and copywriters and be supervised by the Associate Director of Written Content. You will also be mentored by the Director of Creative Services and meet with them on a regular basis to discuss your performance. This team is data-driven and results-oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.
Sounds great! What’s the company culture? We are looking for individuals who are:
- Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
- Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
- Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
What is the hiring process?
- Initial phone interview with Pattern’s talent acquisition team
- Video interview with a hiring manager
- Onsite interview with a panel of department leaders
- Professional reference checks
- Executive review
- Offer
How can I stand out as an applicant?
- Discuss professional accomplishments with specific data to quantify examples
- Provide insights on how you can add value and be the best addition to the team
- Focus on mentioning how you would be partner obsessed at Pattern
- Share experience on any side projects related to data and analytics
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
