Are you a NetSuite Administrator who thrives in a dynamic, high-growth environment? Do you see a manual process and immediately think of ways to automate it? We are looking for a Senior Admin who is passionate about leveraging the full power of NetSuite to support seamless, scalable back-end infrastructure.
We need a forward-thinking expert who is tired of manual brute force and is curious about how AI and automation can make the Finance team’s life easier—whether that’s using AI to write a script faster or deploying tools to automate complex close reconciliations. Your expertise will empower our teams to operate seamlessly, ensuring our systems are robust, secure, and aligned with organizational goals.
WHAT YOU'LL DO:
- Be the go-to NetSuite expert, with full ownership of administration, optimization, and cross-functional system support.
- East Coast location preferred, ideally commutable to our Holmdel, NJ HQ for occasional visits
System Administration & Governance
- Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality.
- Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality across the organization.
- Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards.
Automation & Solution Design
- Partner with the CFO organization on AI initiatives: collaborate to identify and implement AI-driven opportunities that increase operational efficiency and automate routine tasks.
- Drive process automation: Proactively identify opportunities to automate core financial workflows (Procure-to-Pay, Order-to-Cash, Record-to-Report) to reduce manual effort.
- Manage the development lifecycle: Oversee the sandbox environment and follow a structured release management process for designing, testing, and deploying all system changes and customizations.
- Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable, best-practice NetSuite solutions.
Reporting, Analytics & Finance Support
- Support Month-End Close: Partner closely with the Finance team during the month-end close process to troubleshoot errors, resolve data discrepancies, and ensure timely financial reporting.
- Develop actionable insights: Create and maintain complex saved searches, financial reports, and KPI dashboards to support decision-making for Finance, Operations, and Warehouse teams.
- Enhance visibility: continuous exploration of reporting enhancements and visualizations to support business analysis across all departments.
User Support, Training & Documentation
- Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization.
- Empower end-users: Develop and deliver training materials and comprehensive system documentation (configuration details, process flows) to ensure users utilize the system effectively.
- Manage change communication: Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders.
Upgrades & Continuous Improvement
- Manage system upgrades: Lead the effort for quarterly NetSuite upgrades by assisting with impact analysis, regression testing, and post-deployment validation.
- Drive continuous improvement: Participate in initiatives to explore automation or AI-driven capabilities to keep the system modernized and efficient.
WHAT YOU'LL BRING:
- 5+ years of direct experience as a NetSuite Administrator.
- Experience supporting Finance or ERP environments with a deep understanding of accounting processes (GL, AP, AR, Project Billing, Inventory).
- Experience with Zone Billing (or similar complex billing tools) supporting recurring and usage-based subscription models is required.
- NetSuite Proficiency: Strong working knowledge of Saved Searches, Reports, Dashboards.
- Security & Compliance: Demonstrated ability to manage system security, roles, permissions, and change control processes.
- Integrations: Strong experience with third-party integrations; familiarity with middleware like Boomi or Celigo, and platforms like High Radius is a major plus.
- Systems Thinker: A passion for efficiency, ensuring processes work well together to streamline commercial operations.
- Problem Solver: Excellent analytical skills with a proactive approach to troubleshooting complex system issues independently.
- Communication: Ability to work effectively with both technical and non-technical stakeholders, bridging the gap between business needs and system capabilities.
- Growth Mindset: A self-starter willing to dig into new concepts, make recommendations with limited information, and adapt to emerging technologies (AI/Automation).
WHAT YOU SHOULD KNOW ABOUT US:
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
RELAX, WE'VE GOT YOU COVERED:
• Employees can expect a robust benefits package, including health and dental and 401k with company match
AND BEYOND...
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community
GROW WITH US:
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
JOIN OUR WINNING TEAM!
• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
