Chief of Staff, Global Head of Business Operations

Requirements:

Required

• 8+ years of experience in business operations, strategy, consulting, revenue operations, or a related field, with prior experience supporting C-suite executives

• Experience working with C-level executives to drive strategic initiatives and cross-functional alignment

• Demonstrated ability to lead cross-functional programs and drive results in ambiguous, fast-paced environments

• Strong business acumen and analytical skills, with experience in data-driven decision-making, forecasting, and KPI tracking

• Proven ability to manage cross-functional initiatives, project portfolios, and operational execution

• Experience with business systems (e.g., Salesforce, Gong, or similar CRM/ERP platforms)

• Excellent written and verbal communication skills, with experience preparing executive- and board-level materials

• Proven ability to build trust and influence at all levels of an organization, including senior leadership

Preferred

• Experience in a private equity–owned company

• Experience scaling revenue operations or sales operations functions at a high-growth company

• Familiarity with AI infrastructure, AI tooling, or technical program management

• Experience with evaluation, due diligence, and integration of acquisition targets

• Prior experience in management consulting, investment banking, or a Chief of Staff / Director of Special Projects role

• MBA or equivalent advanced degree

Responsibilities:

Strategic Partnership to the CEO

• Serve as a trusted advisor and thought partner to the CEO on company-wide strategic priorities

• Drive the cadence of executive meetings, including agenda-setting, materials preparation, and follow-through on action items

• Translate CEO and executive leadership team (ELT) priorities into clear operating plans and hold teams accountable for execution

Strategic Support 

• Partner with ELT, Functional Leaders, GM’s, and Finance to conduct in-depth research and analysis to support strategic decision-making

• Develop and present data-driven recommendations to the CEO and ELT

• Partner with key company resources to build market trends, competitive landscapes, and internal performance data to inform company direction

Special Projects 

• Lead and manage a portfolio of special projects, as defined by the CEO and ELT, from conception to completion

• Develop comprehensive project plans, including scope, timelines, budgets, and resource allocation

• Drive project execution, proactively identifying and mitigating risks and issues, while providing regular progress updates to the CEO, ELT and stakeholders

• Participate in due diligence of acquisition opportunities, and participate in post-acquisition integration to ensure seamless alignment with business objectives and value creation

Business Operations Leadership

• Own and continuously improve core business operations processes to drive efficiency, scalability, and data-driven decision-making

• Establish and track company-wide KPIs, ensuring alignment across departments

• Identify operational bottlenecks and lead cross-functional initiatives to resolve them

Revenue Operations & Sales Operations

• Oversee revenue operations strategy, including forecasting, pipeline analytics, and go-to-market process optimization

• Partner with Sales leadership to design and refine territory planning, quota setting, compensation structures, and sales enablement processes

• Ensure alignment between marketing, sales, and customer success through unified operational processes and shared metrics

Business Systems

• Lead the strategy, selection, and optimization of core business systems (CRM, ERP, and related platforms)

• Ensure systems architecture supports scalability, data integrity, and cross-functional visibility

• Partner with IT and Engineering to prioritize systems investments and integrations

Global AI Infrastructure & Programs

• Own the strategy and operational roadmap for the company's global AI infrastructure initiatives

• Partner with technical leadership to ensure AI infrastructure investments align with business priorities and scale efficiently across regions

• Drive adoption of AI-powered tools and workflows across business functions to improve productivity and decision-making

Cross-Functional Program Management

• Build and manage a PMO-style function to track major company initiatives, dependencies, and risks

• Act as a liaison between the CEO's office and department leaders to ensure alignment and clear communication