WHO WE ARE
We are PickTrace, an early-stage software start-up that provides workforce and harvest management solutions for large-scale farms. We are a YCombinator company that has raised $15M in Series A funding. We are building the farm management system of the future. Today, we serve some of the largest berry, citrus, and apple growers in the United States and internationally, and our application is used by tens of thousands of farmworkers each day. Our product and industry are ever-changing, and it is not uncommon for priorities or goals to shift quickly. We are building a world-class organization, and we believe individuals with high mental horsepower can up-level all members of the team around them.
WHAT IF…You could help an entire industry become more efficient with technology? At PickTrace, we are digitizing the agriculture industry in a big way, and that’s why we are looking for an Implementations Specialist to join our Implementations team. As an Implementations Specialist, you will play a critical role in the success of our growing customer base, and find genuine fulfillment in helping others. Your role is to support our client teams on the ground with learning and fully utilizing the PickTrace solution.
This role will report directly to the Manager, Customer Experience. This role will be fully remote in central CA, with frequent travel to our local customer growers.
WHAT WILL YOU DO
- Provide onsite support and assist to ensure clients are effectively adopting our software
- Collaborate directly with Field users in building greater comfort with our application
- Lead in-person training sessions to uplevel PickTrace users
- Build relationships with our clients and establish yourself as a trusted point of contact for questions, concerns, and feedback
- Document and share learnings and feedback from clients and users across the business
- Collaborate cross-functionally with Support, Implementations, Customer Success, Product and our Engineering teams to solve our customers’ needs, better understand users, and incorporate learnings into the product and proposed Field processes
- Contribute to the vision and process for onboarding and support success.
WHO WE ARE LOOKING FOR
- Must be bilingual in English and Spanish
- Willingness to be onsite with our customers 80%+ of the time
- Agricultural experience and/or knowledge strongly preferred
- You have a Customer-service orientation and a genuine desire to drive successful outcomes within the agricultural sector
- An exceptional communicator who can clearly diagnose and articulate problems and solutions even when operating under uncertainty
- A dynamic team-player who can work effectively within a small, nimble, and collaborative team
- An effective trainer who can tailor communication styles and training approaches for users with varying degrees of technical acumen on how to use PickTrace technology in the field
- Comfortable working in a dynamic and fast-paced environment
