The Authentication team is responsible for how users securely access and interact with the bank. We build and improve authentication, authorization, and confirmation mechanisms that protect customer accounts while keeping critical user journeys simple and convenient.
The team owns a wide range of scenarios, including login and device management, user verification, confirmation of payments and sensitive actions, and other security-related customer interactions.
As Plata expands its business banking offering, the team is also responsible for authentication and authorization experiences for SME (Small and Medium-sized Enterprise) customers, including multi-user access, role management, and secure approval flows for financial operations.
We are looking for a Business Analyst to help develop authentication products and operational processes, ensuring they remain secure, scalable, and user-friendly as the business grows.

Challenges that await you:

• Developing secure and convenient authentication, authorization, and action confirmation solutions
• Designing and improving user journeys related to login, device management, user verification, and payment confirmations
• Creating and evolving authentication and authorization flows for SME customers, including multi-user access and approval scenarios
• Analyzing unauthorized access cases together with Fraud Prevention and Support teams and proposing improvements
• Gathering and documenting business requirements, user stories, acceptance criteria, and process flows
• Translating business needs into clear and structured tasks for engineering teams
• Working closely with Product Managers, Engineering, Design, Fraud Prevention, Support, and Compliance teams
• Supporting delivery throughout the full development lifecycle, from discovery and requirements gathering to testing and release
• Building and maintaining operational processes within the authentication domain and continuously improving their efficiency
• Defining and monitoring operational and product metrics, creating dashboards, and analyzing performance
• Using data to identify bottlenecks, evaluate feature effectiveness, and drive continuous improvements
• Supporting business and operational teams in investigating and resolving authentication-related issues

What makes you a great fit:

• 1–2 years of experience as a Business Analyst or System Analyst
• Bachelor's degree in Computer Science, Engineering, Mathematics, Information Systems, or another technical field
• Confident understanding of how modern web services and APIs work
• Familiarity with data exchange formats such as JSON and Protobuf
• Basic SQL skills and willingness to work with data
• Ability to translate business needs into clear, structured requirements and effectively prioritize them
• Proven experience gathering and documenting business requirements and designing business processes
• Strong analytical mindset and attention to detail
• Experience creating visual process documentation using BPMN, UML, Data Flow Diagrams (DFD), or similar methodologies
• Strong stakeholder management and cross-functional collaboration skills
• Ability to balance customer experience, operational efficiency, and security requirements
• B1 or higher English level for effective communication with an international team

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Serbia or Georgia — with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave