Challenges that await you:

Handle and resolve daily tickets in Jira Service Management
Provide technical support to company employees via Service Desk and direct requests in Slack
Conduct onboarding and offboarding (create and deactivate user accounts, issue and return equipment, set up workstations and access rights, etc.)
Manage access to corporate systems (Active Directory, Google Workspace, Microsoft 365, VPN, Atlassian, Miro, Zoom, MS Office 365, and others)
Maintain and update the knowledge base and document standard procedures
Monitor the technical condition of equipment and office hubs in company locations
Participate in strategic tasks and projects
Ensure a high level of customer service and proactive communication with users

What makes you a great fit:

2+ years of experience as an IT Support / Service Desk Specialist
Understanding of Incident / Request / Access Management principles
Skills in diagnosing and troubleshooting hardware and software issues
Experience working with ticketing systems (Jira Service Management, Zendesk, Freshservice, etc.)
Proficiency in Active Directory, Google Workspace, and Microsoft 365
Experience working with MDM systems (Intune, JAMF, Apple Business Manager)
Strong communication skills, customer orientation, and stress resilience
B1 or higher English level for effective communication with an international team

Your bonus skills:

Experience working in an international distributed team
Basic knowledge of ITIL (Information Technology Infrastructure Library)
Participation in support process automation projects
Experience with VPN, SaaS management, and security platforms
Understanding of role-based access control (RBAC) principles
Awareness of corporate security standards and adherence to them

Our ways of working:

Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

Relocation support to one of our hubs —Georgia, Serbia or Kazakhstan — with assistance for the employee and their family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave

IT Internal Support Specialist - Junior

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