PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
Reporting to the CMO, this is a senior leadership role and the org lead for Growth and Demand. You'll turn company strategy into pipeline and revenue, own the programs that shape how buyers discover PolyAI and move into pipeline, and build the team and systems to make that motion repeatable and measurable. You'll partner closely with Product Marketing, Sales, and Marketing Operations to keep growth aligned to business priorities and executed with precision.
This is a hands-on building role. The function is early. You'll shape it, hire its first members, and set its operating rhythm.You're a builderYou don't run growth from behind a stack of agency relationships and a request queue. You build the engine yourself, and you build the leverage that scales it. That means shipping AI agents and automations into your own team's workflow: account research, campaign generation, lifecycle drafting, intent-signal-to-play, experiment scoring. The leaders who thrive here are AI-fluent on the edge of the market. They automate their own work first, then scale it across the team.
What you'll do:
- Lead PolyAI's growth strategy across web, paid media, demand generation, lifecycle, and builder/PLG activation
- Build and scale a high-performing growth engine that drives awareness, engagement, pipeline, and revenue
- Own the website as a strategic growth asset: positioning, buyer journeys, conversion, and experimentation
- Set the paid media strategy and investment model across channels, with clear accountability for performance and efficiency
- Lead named-account ABM and precision-marketing programs with defined plays, signals, and orchestration, alongside Product Marketing and Sales
- Build lifecycle and nurture programs that support acquisition and expansion
- Establish a rigorous operating cadence, including pipeline reporting by stage, source, and segment
- Use data to decide where to invest, where to improve, and where to stop
- Hire, develop, and lead a strong team
What success looks like:
- AI fluency. You and your team ship AI agents and automations into the daily workflow, and pipeline-per-FTE climbs as a result
- Audience marketing. A deep, demonstrated command of marketing across the full audience range, from C-suite enterprise buyers to hands-on builders
- The website is a stronger driver of qualified demand and conversion
- Paid, digital, and precision-marketing programs deliver measurable pipeline with improving efficiency over time
- ABM contributes a meaningful share of enterprise pipeline
- Lifecycle programs are measurable, reportable, and compounding
- Marketing-sourced pipeline is a metric Sales and Finance trust
What you bring:
- A builder's mindset: a desire to automate, to become AI-fluent on the edge of the market, and to ship leverage rather than delegate it
- 10 to 12+ years in B2B / B2C2B demand generation and growth
- Experience at a Tier-1 startup backed by Tier-1 VCs, helping take organizations from $100M to $200M+
- Both PLG and sales-led (SLG) experience, including the transition from product-led to sales-led, and demand generation across multiple segments
- A track record of named-account and precision-marketing programs that produced attributable pipeline
- A point of view on attribution that goes beyond last-touch
- Experience building or rebuilding a lifecycle program end to end
- Comfort owning web and conversion as your own surface
- The discipline to kill underperforming channels rather than hedge
- Strong cross-functional credibility with Sales, Product Marketing, and Finance
Experience with vertical campaigns or developer marketing is a plus.
We hire for what you can do, not where you learned to do it. If you've built and scaled this kind of engine without holding this exact title, we'd still love to hear from you. The base salary range for this role is $250,000–$310,000 USD for U.S. based candidates or $270,000–$330,000 CAD for Canada based candidates.
This range is intended as a guide rather than a guarantee, and final compensation will be determined based on individual qualifications, relevant experience, scope of the role, and location. In addition to base salary, you will be eligible for an annual bonus tied to both personal and company OKRs. The role also includes equity, giving you the opportunity to share in the company's long-term success.
Benefits
💰 Participation in the company’s employee share options plan
🏥 Comprehensive health coverage for you and your loved ones
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
