Senior Implementation Manager

Overview

At Rain, we’re rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you’re curious, bold, and excited to help shape a borderless financial system, we’d love to talk.

Our Ethos

Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what’s broken without waiting, chase trends before they peak, and remember to have fun through it all.

What we're looking for

Rain is seeking a detail-oriented, passionate Implementation Manager to join our team. In this role, you will be a key player in integrating enterprise clients, leveling up our onboarding process across our platform, and helping train product analysts. You will work closely with cross-functional teams including operations, compliance, and sales to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.

What you'll do

• Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.

• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.

• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.

• Train CSMs, Implementation Specialists, and Product Analysts on onboarding and implementation best practices.

• Support the design of onboarding workflows for new business customers.

• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.

• Work with CSMs to define business requirements for onboarding and create user stories.

• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders.

What you'll bring to Rain

• 4-8+ years of implementation experience in B2B SaaS, fintech, or payments, with a track record of successfully delivering complex integrations

• Technical proficiency: Working knowledge of SQL for data analysis, comfort reading code and API documentation, and ability to write basic scripts for testing and automation

• Project management skills: Experience juggling multiple implementations simultaneously, managing stakeholder expectations, and driving projects to completion without constant oversight

• Customer-facing excellence: Ability to communicate complex technical concepts clearly to both developers and business stakeholders, with strong written documentation skills

• Problem-solving mindset: Analytical approach to troubleshooting, pattern recognition for common issues, and creativity in developing workarounds for platform limitations

• Startup adaptability: Comfort with ambiguity, ability to context-switch rapidly, and enthusiasm for building processes from scratch in a high-growth environment

Desirable but not mandatory

• Payment industry knowledge: Understanding of card transaction flows, authorization/settlement processes, interchange mechanics, etc.

• Direct experience with card issuing programs or BaaS platforms

• Familiarity with stablecoins, blockchain, or crypto payment rails

Benefits

Our team works hard, so we make sure our benefits do too. Here's what you can expect as a Rainmaker:

• Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.

• 401(k) with matching: Invest in your future, just like we’re investing in ours.

• Ownership that matters: Every team member gets equity because we believe in building together.

• Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.

• Unlimited PTO: Because time to rest and reset is just as important as time to ship.

• Product-first perks: Monthly budget to test our cards and features like a real user.

• Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.

• Home office setup: One-time stipend to create a space that works for you.

• Team connection: Frequent company events, team dinners, and offsites to stay connected.

Compensation will vary based on experience from $120,000-$170,000