Outbound Sales Engineer
•SerpApi· 3y
💻 Engineering⏰ Full-time📈 Mid Level💰 $80k-100k🌍 Worldwide
3y ago
Readme·3 months ago
📍 Locations: San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US)
We’re hiring a Full Stack Engineer to shape how AI shows up across ReadMe’s product: from how developers explore and understand APIs to how companies author and maintain their documentation.
We’re at the forefront of a major shift in developer experience:
AI agents need APIs to talk to each other, and those APIs need to be understandable, structured, and explorable
At the same time, writers and developers are looking for better ways to generate and maintain documentation with AI
We're a small team of humans (and one owl) working together to do big things — and that’s where you come in. In this role you’ll have a transformational impact on ReadMe across both the trajectory of the business and our thriving culture.
ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for PagerDuty, Samsara, or Nvidia, you’ve used ReadMe!
We love what we do because it’s so much more than just documentation. We’re providing tools for teams to build a better developer experience and make their products and APIs easier to use. We’ve got great support from our investors at Accel who led our Series A, and our interview process reflects the open, caring, and whimsical culture we want to maintain as we scale.
This isn’t a feature team where a PM hands you tickets. You’ll help decide what gets built, why it matters, and how it works end-to-end. You’ll work on systems that are already live across thousands of developer hubs and define what they become next.
ReadMe's AI surface spans three bets we're doubling down on:
Documentation that writes itself. AI that watches code change and keeps docs current — from PR-level suggestions to org-wide audits that surface and fix quality issues at scale.
Answers, not search results. A conversational layer embedded directly in developer hubs, grounded in real docs, that gives developers the right answer instead of a list of links to dig through.
APIs that are agent-ready. As AI agents increasingly talk to APIs, the structure and clarity of those specs matters more than ever. We're building the systems that make APIs understandable by both humans and machines.
Day to day, you’ll:
Design end-to-end AI systems: combining LLMs, embeddings, retrieval pipelines, and structured outputs into reliable product features.
Build grounding and retrieval layers: indexing docs, OpenAPI specs, and customer data to support accurate, context-aware generation.
Define evaluation systems: measuring accuracy, latency, cost, and user impact; building feedback loops to continuously improve quality.
Handle real-world complexity: malformed specs, inconsistent docs, edge-case APIs, and ambiguous user queries.
Make architectural tradeoffs: latency vs. quality, cost vs. coverage, deterministic vs. generative approaches.
Own production reliability: observability, fallbacks, rate limiting, and safe degradation when systems fail.
Work across the stack: from model orchestration and backend systems to the UI surfaces that expose them.
Want to own meaningful systems end-to-end, not just features.
Care deeply about developer experience and documentation quality.
Enjoy working on problems where AI, APIs, and product design intersect.
Have strong instincts about what makes AI actually useful and where the industry is headed.
Experience building with LLMs in production, not just prototypes.
Strong JavaScript/TypeScript or Python experience.
Experience working with:
Embeddings and retrieval systems (RAG).
Prompting and structured outputs.
Evaluation and iteration of AI systems (quality, latency, cost).
Comfort working with APIs and structured data (JSON, OpenAPI, schemas).
Experience designing and shipping end-to-end systems, from backend pipelines to user-facing product surfaces.
Strong instincts around when to use AI vs. deterministic approaches.
Experience improving AI reliability, observability, and production readiness.
Familiarity with real-world edge cases (messy data, inconsistent inputs, ambiguous queries) and how to handle them.
Build a deep understanding of ReadMe’s AI systems and product surfaces.
Ship meaningful improvements to existing AI features.
Get close to real customer workflows and pain points.
Own a core part of one of our AI systems.
Drive improvements in quality, reliability, and user experience.
Contribute to product and technical direction.
Be a key driver of AI across the product.
Ship systems used daily by thousands of developers and teams.
Help define how AI reshapes developer hubs and API workflows.
We can’t wait to read your resume and (hopefully personality-filled) cover letter! Let us know what excites you about full stack engineering, and help us get to know you better!
If we think we might be a good fit for you, we’ll set up a 30 minute Zoom call with our Davin, one of our Engineering Managers! She'll tell you more about the role, and get a chance to hear about your experiences.
Next will be a second 30 minute Zoom interview with Moses, our VP of Engineering, where we’ll dive a bit more into your background.
We’ll then do a technical assessment with a couple of ReadMe engineers.
Finally we’ll invite you to an "onsite" interview conducted over Zoom! These usually take 3.5 to 5 hours including an hour break in between. We are able to be flexible with the schedule and split it up over two days if that works best for you! We start with a 15-minute get-to-know-you with the people you’ll be interviewing with, and then have you talk with people one-on-one later on.
We’ll let you know how things went within a week! If it still seems like a good fit all around, we’ll extend you an offer! If not, we will update you to let you know so you aren’t left hanging.
Unlimited PTO with a three-week minimum. 🏝️
Fully covered medical, dental, and vision insurance for you, and 100% for your dependents.
A One Medical membership. 👨⚕️
A gym or fitness stipend of up to $150 per month. 🏋️♀️
One-to-one donation matching of up to $1,000 per year. 💸
Twelve weeks of paid parental leave after the birth or adoption of a child. 🐣
Work from home. 🏠
Three offsite retreats per year to get together with coworkers and plan for the quarter ahead. ✈️
Take a look at our handbook for more information on our benefits! 📘
Not sure if you’d be the right fit? Apply anyway! We’d love to see your application.
At ReadMe, we’re committed to cultivating a diverse and inclusive workplace. We welcome people of all different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! ReadMe is open to hiring folks fully remote in the US, hybrid, or in-person at our New York or San Francisco HQ.