What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as Director within our Revenue Operations team, managing the entire Revenue Tech Stack and related processes and policies.

We are looking for a highly motivated, collaborative, and engaged leader to join our Revenue Operations team. You are a problem solver, and we’re looking for someone who spikes on business problem solving with a technical lens. We’re building a AI-first, scalable revenue engine for the future of prospecting, selling and expanding our customers.

You will play a pivotal role in driving architectural and operational excellence across our GTM Organization. You will be responsible for leveraging technology like Salesforce, Leandata, Outreach and others to support our GTM teams and provide them with a competitive advantage in the marketplace. You will co-design our solutions of the future with sales leaders. You will be in charge of implementing business requirements, processes and policies in a highly effective and efficient way, managing complex change, and driving an accountable, collaborative team environment.

This role requires a strategic thinker with a strong understanding of revenue operations, cross-functional collaboration, and a proven track record of delivering results in a fast-paced scale-up environment. You will be a key partner to the SVP of Revenue Operations and Sales Leadership by providing strategic guidance supported by tactical execution to improve our sales outcomes.

You use AI tools in your actual day-to-day work and you're actively teaching your team to do the same. You document what you learn, share context generously, and build institutional knowledge rather than sitting on it. When you see technical debt or broken process, you name it — you don't just build around it.

What you bring

• Experience leading and managing technical or technical-adjacent teams in Revenue Operations as a Senior Manager, Director, or VP in a high-growth SaaS start-up or scale-up
• Proven ability to thrive in a fast-paced, global environment with multiple priorities, requiring strong project management and decision-making skills.
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Demonstrated experience in managing and motivating teams, fostering collaboration, and driving high performance while being hands-on when required.
• Excellent problem-solving skills, with the ability to apply strategic thinking and collaborate with other GTM leaders to set and implement strategies for GTM success.
• Deep understanding of managing and deploying key sales tools, including Salesforce, CPQ, Leandata, Outreach, Clari, LeadIQ, Zoominfo, Lusha, and 6Sense. If you haven’t used all of these tools - that’s fine - but will need ability to dig into new tools to understand at the ground level.
• Proactive and innovative mindset that constantly seeks opportunities to enhance processes and workflows for GTM teams.
• Solid business understanding with the ability to translate business needs into specific, workable requirements.
• Analytical mindset, with the ability to gather and analyze data to drive decisions, insights, and improvements.
• Exceptionally strong communicator and influencer, adept at partnering, influencing, and aligning stakeholders at all levels, with experience in change management.
• Writes and speaks fluent English.
• Experience working remotely is not required but is considered a plus.
• Demonstrates strong automation and AI capabilities and AI fluency.

Key Responsibilities

Tech Stack

• Own our overall technical architecture for Revenue acceleration, aligned with our overall GTM strategy
• Continuously innovate to improve the use of our tech stack, acting swiftly on feedback. Adopt best-in-class practices and be connected to the latest thinking through external RevOps and sales networks
• Execute on flawless change management for new implementations while driving a culture of experimentation
• Maintain the integrity and ongoing development of our CRM platform (Salesforce), along with its associated tools.
• Assess the current technology stack, pinpointing chances to optimize and integrate systems for better data accuracy, reporting, and automation.
• Lead knowledge transfer of tools and tech to ensure sales teams are maximising usage, efficiency and productivity.
• Collaborate with IT and data teams to guarantee seamless integration, data governance, and security.

Process and Policy

• Design, Develop, Document and implement key sales end-to-end processes and owners
• Design and launch processes, workflows, and automation that drive internal efficiencies and up-level the effectiveness of our teams to deliver greater value to our customers
• Establish policy documentation for all sales ops topics including lead management, opportunity management, splits, account allocation, segmentation, etc
• Define and enforce policies and procedures to ensure compliance, data integrity, and consistency.
• Work closely with sales leaders and RevOps leaders on major change projects to ensure processes, documentation and tools are part of the change strategy

Team Leadership

• Manage and mentor a team of process analysts, sales technology experts, Salesforce administrators/engineers (ICs and Team Leads)
• Provide guidance, coaching, and professional development opportunities to enhance team members' skills and performance.
• Foster a collaborative and inclusive team culture, promoting knowledge sharing, cross-functional collaboration, and continuous learning.
• Set clear performance expectations, monitor progress, and provide regular feedback and recognition.
• Collaborate with other Revops leaders to deliver projects as one team, advocate for the requirements of other Revops teams in new projects and communicate early and widely

Practicals

• You'll report to: SVP of Revenue Operations
• Team: Revenue Operations
• Location: Anywhere
• Start date: As soon as possible

Application process

Roughly 4 hours across 6 weeks

1. Interview with recruiter
2. Interview with SVP, Revenue Operations
3. Case study take home project
4. Case study interview with key team members (Director Sales Ops, Manager Systems)
5. Interview with Chief Revenue Officer (TBD)
6. Bar raiser
7. Prior employment verification check