Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Salesforce Platform Engineer is a hands-on individual contributor responsible for building, supporting, and improving Restaurant365’s Salesforce platform in close partnership with the Manager, Salesforce Platform Engineering and the broader Go-To-Market (GTM) technology team.
This role is ideal for someone with 3–5 years of Salesforce development experience who also has strong Salesforce Administration skills and is excited to learn, follow modern engineering practices, and contribute to a growing platform.
They will focus primarily on:
· Supporting the Salesforce Platform Engineering team with day-to-day development and administration work
· Delivering enhancements, bug fixes, and configuration aligned to team standards
· The successful candidate is a strong collaborator, eager to learn, and comfortable working across configuration, development, and support to help ensure the platform is secure, reliable, and scalable.
How you'll add value:
- Platform Support & Operations
· Handle incoming Salesforce support requests: investigate issues, reproduce bugs, perform root-cause analysis, and implement fixes or escalations as needed.
· Partner with senior engineers and admins to triage and resolve incidents impacting Sales, Marketing, Customer Success, and other GTM teams.
· Monitor platform health (e.g., error logs, integration failures, performance concerns) and surface risks or recurring issues to the team.
· Implement declarative configuration in Salesforce: objects, fields, page layouts, record types, Flows, validation rules, assignment rules, and approval processes.
· Develop and maintain custom solutions using Apex, Lightning Web Components (LWC), and APIs, following coding standards and patterns set by the Salesforce Platform Engineering team.
· Support feature delivery across Sales Cloud and related clouds (e.g., Service Cloud, Experience Cloud, CPQ) under the direction of senior engineers.
· Support integration troubleshooting between Salesforce and other enterprise systems (e.g., ERP, product, customer success platforms) by reviewing logs, payloads, and error messages, escalating complex issues as needed.
· Contribute to data quality initiatives, including deduplication, data updates, and enforcing validation and governance standards.
· Familiarity with relational databases and database structure
· Collaborate with business stakeholders, admins, engineers, and analysts to understand requirements and clarify acceptance criteria.
· Maintain documentation for configuration, customizations, integrations, and runbooks to support operational excellence.
· Other duties as assigned.
What you'll need to be successful in this role:
- 3-5 years of hands-on experience on the Salesforce platform.
- Solid understanding of Salesforce support and administration motions.
- Strong understanding of Salesforce platform capabilities including Sales Cloud, Service Cloud, and core functionality.
- Experience with business process modeling, requirements documentation, and solution design.
- Excellent communication and presentation skills with the ability to work effectively with technical and non-technical stakeholders.
- Strong analytical and problem-solving abilities with attention to detail.
- Experience with Agile/Scrum methodologies and project management principles.
- Salesforce Administrator, Business Analyst, and App Builder are strongly preferred.
- Experience with integration concepts and third-party application connectivity a plus
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DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
