About the Opportunity: We are currently looking for an Implementation Business Analyst! As an Implementation Business Analyst, you will play a critical part in implementing a modern loan servicing platform used by lenders and servicers in the consumer and mortgage lending markets in the United States. Your focus will be ensuring a successful customer implementation within key areas of focus, to include business process, loan data and integrations.

You will also be working with internal and external clients to validate, test, and implement new business features, business rules, workflows, and upgrades to existing features that are required to support regulatory requirements and loan servicing business operations. You will work directly with the customer, engineering, and product teams to deliver capabilities and features to customers. You may also create product documentation to support those features and internal and external training documentation.

If you are looking for a new challenge, love working with smart, skilled teammates and enjoy the world of mortgage servicing, then look no further! Our team will provide you with the best tools, resources and compensation to get the job done…and enjoy every minute of it.

Your Day-to-Day at Sagent:

• Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations
• Conduct discovery sessions with clients to understand business needs.
• Document functional and non-functional requirements.
• Translate business requirements into SaaS solution capabilities.
• Collaborate with product and implementation teams to tailor configurations.
• Serve as the liaison between the customer and internal teams.
• Provide regular updates, manage expectations, and facilitate decision-making.
• Analyze current customer workflows and identify gaps.
• Recommend process improvements aligned with SaaS capabilities.
• Assist in creating user guides and training materials.
• Support onboarding and training sessions for end-users.
• Validate system configurations against business requirements.
• Define UAT scenarios and success criteria.
• Coordinate UAT execution, triage issues, and provide feedback.
• Help customers adapt to new workflows and system changes.
• Identify and mitigate adoption risks.
• Ensure all implementation tasks are completed before launch.
• Support cutover planning and execution.
• Triage and resolve post-launch issues.
• Coordinate with support and engineering teams as needed.
• Maintain accurate records of requirements, decisions, and configurations.
• Ensure knowledge transfer to support and account management teams.

We'd love to hear from you if you have:

• Bachelor’s Degree (or equivalent experience) in business, computer science, finance and/or related fields
• 5+ years Mortgage Servicing is with experience in loan boarding, account services, escrow, loss mitigation, bankruptcy, foreclosure, investor reporting, customer services, or servicing compliance oversight
• 5+ years of software industry experience is highly desired; experience working with a large enterprise solution desired
• 3+ years of hands-on business analyst, development, project management, or testing experience
• Knowledge of mortgage servicing regulatory climates and its impacts on the lending process
• Experience creating business designs, test plans, testing scripts, and system requirements
• Excellent written and verbal communication skills
• Experience working with content management systems
• Experience working with on and offshore teams is required
• Experience with the entire PDLC process
• You are a self-starter and can manage multiple activities and priorities
• Experience with Claims or Invoice solutions and processes
• Experience with loan data and servicing conversions
• Experience with APIs and system integrations

Travel: Is not generally required, but some travel to customer sites may be necessary (depending on the project), and occasional team building activities and events will be in-person.