About the role:

This is not your typical Billing or Accounts Receivable role. As a key member of our finance team, you will provide "white-glove" service to a small portfolio of our largest and most complex enterprise customers. You will be the dedicated point of contact, managing the entire order-to-cash process from start to finish. This role requires a unique mix of senior-level accounting expertise and proactive customer relationship management.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. Relocation assistance will not be provided for this role

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Serve as a dedicated partner for our top enterprise customers, providing a personalized and proactive billing experience.
• Manage a manual and complex invoicing process for our largest customers, from order intake to cash application, ensuring accuracy and timeliness.
• Embody the role of a collections analyst by actively reconciling and analyzing moving parts of a customer's account to ensure timely payments.
• Collaborate cross-functionally with sales, legal, and other teams to resolve complex billing discrepancies and customer inquiries.
• Develop a deep understanding of customer needs by getting on calls, asking the right questions, and proposing effective solutions.
• Interact directly with senior-level executives, both internally and externally, using your strong communication and executive presence to navigate sensitive situations.
• Champion process optimization by identifying bottlenecks in manual workflows and proposing refinements to streamline the order-to-cash cycle over time.
• Utilize your expertise in the full Order to Cash (OTC) cycle, including invoicing, cash application, and collections.
• Analyze and prepare accounts receivable reports, and assist in month-end close activities.
• Uphold Samsara’s cultural principles as we continue to grow and scale globally.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelor’s degree, preferably in accounting.
• Minimum of 5 years of progressive experience in accounting, with at least 2 years in a dedicated Order to Cash (OTC) accounts receivable, or accounts management role
• Proven ability to manage complex, manual financial processes
• Experience with supporting Enterprise Customers and providing a white glove service.
• Demonstrated experience in cross-functional collaboration and problem-solving.
• Exceptional analytical skills and a knack for asking the right questions to get to the root of an issue.
• Executive presence and polished communication skills required to interact with senior leadership.
• Proficiency in Microsoft Excel and other accounting software.

An ideal candidate also has:

• CPA.
• Experience prioritizing and managing time, working under strict deadlines, and ensuring compliance with company policies.
• Experience in tech is a plus.
• Must be a fast learner, multi-tasker with a strong desire to learn and have a ‘can do’ attitude.
• Strong initiative, intellectual curiosity, and willingness to take ownership of complex problems.
• Must be able to collaborate and communicate effectively.
• Experience with NetSuite and other Enterprise Resource Planning (ERP) systems.
• Critical thinker, able to implement scalable processes.
• Excellent written and verbal communication skills, and analytical skills.
• Strong organization skills with exceptional attention to detail and follow-through.