This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a rapidly growing security and operations company providing physical security services, camera systems, access control solutions, and 24/7 live monitoring support for commercial clients. As the company continues scaling, they are investing heavily in AI tools, workflow automation, and operational efficiencies to modernize internal systems and improve scalability across the business.

Location

Fully Remote | 9 AM - 5 PM EST

Role Overview

The Automation Specialist will be responsible for building, maintaining, and optimizing AI-powered workflows and operational automations across the organization. This role will focus on streamlining repetitive tasks, improving communication systems, connecting internal platforms, and helping implement scalable operational processes that improve efficiency across teams.

The ideal candidate is highly systems-oriented, proactive, detail-oriented, and excited about leveraging AI and automation tools to modernize workflows and support business growth.

Key Responsibilities

AI & Workflow Automation

• Build and maintain automations using tools such as Zapier and AI workflow platforms.

• Develop and optimize AI-powered workflows to improve operational efficiency across departments.

• Support implementation and ongoing management of AI agents and internal AI tools.

• Identify repetitive manual processes and create automation solutions to streamline operations.

Systems & Platform Management

• Manage and optimize operational systems including Slack, Notion, and other internal platforms.

• Connect workflows, communication systems, and operational tools across the business.

• Organize and maintain SOP documentation and internal knowledge systems.

• Troubleshoot workflow issues and continuously improve existing automations.

Operational Efficiency & Process Improvement

• Collaborate with leadership and operations teams to identify bottlenecks and operational inefficiencies.

• Analyze workflows and recommend scalable process improvements.

• Support optimization initiatives across operations, customer support, and internal communication systems.

• Help improve visibility and efficiency across internal workflows and operational processes.

AI Research & Innovation

• Stay current on emerging AI tools, automation trends, and operational technologies.

• Research and test new tools that may improve scalability, efficiency, and team productivity.

• Recommend practical solutions that support long-term operational growth.

Qualifications

Experience

• 2+ years of experience working with workflow automations, operational systems, or AI tools.

• Experience using platforms such as Zapier, Slack, Notion, ChatGPT, Claude, or similar tools.

• Previous experience supporting operational process improvements or systems implementation is highly preferred.

Skills

• Strong systems-thinking and problem-solving abilities.

• Ability to build and manage no-code or low-code automations.

• Strong organizational and documentation skills.

• Excellent communication and collaboration abilities.

• Comfortable troubleshooting technical and workflow-related issues.

• Highly proactive and naturally curious about AI and automation.

• Strong attention to detail with a process-oriented mindset.

• Comfortable working in a fast-paced and evolving environment.

What Success Looks Like

• Successful implementation of automations that reduce manual workload and improve efficiency.

• Streamlined workflows and stronger communication systems across departments.

• Well-maintained AI systems, operational tools, and workflow automations.

• Increased operational visibility and scalability through automation initiatives.

• Continuous identification and implementation of process improvements.

Opportunity

This is an exciting opportunity to join a rapidly growing company focused on operational excellence, innovation, and scalability. The Automation Specialist will work closely with leadership and operations teams to help modernize internal systems through AI and automation while contributing directly to long-term business efficiency and growth.

For someone passionate about workflow optimization, systems thinking, and applying AI to real operational challenges, this role offers strong ownership, visibility, and the opportunity to make a meaningful impact across the organization.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets