Client Success Representative

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is focused on delivering strong client experiences through proactive support, clear communication, and consistent follow-through. They work closely with customers, internal development teams, and project managers to ensure client needs are met while maintaining high satisfaction and long-term relationships.

Location

Fully Remote (Work from Home) | 9:00 AM – 5:00 PM EST

Role Overview

The Client Success Representative will support client satisfaction and relationship management through regular check-ins, account reviews, and responsive customer support. This role combines client-facing communication with administrative support and cross-functional collaboration to ensure smooth account management and timely resolution of client needs.

Key Responsibilities

Client Support & Communication

• Manage and respond to customer inquiries via Intercom messages and emails.

• Identify client needs and provide timely, effective solutions.

• Conduct proactive client check-ins to ensure ongoing satisfaction.

Account Reviews & Performance Tracking

• Conduct regular account reviews with clients.

• Use scoring modules to assess performance and customer satisfaction.

• Identify opportunities to improve client experience and outcomes.

Administrative & Account Support

• Assist with administrative tasks related to client accounts and project coordination.

• Maintain accurate records and documentation to support account management.

Collaboration & Meetings

• Participate in on-camera meetings and calls with clients.

• Sit in on calls with the development team and project manager to stay aligned on updates and deliverables.

• Communicate clearly and professionally to support efficient problem-solving.

Qualifications

Experience

• 2+ years of experience in client support or customer success.

• Experience managing multiple client accounts in a customer-facing role.

Skills

• Strong written and verbal communication skills in English.

• Familiarity with Intercom or similar customer service platforms.

• Comfort participating in on-camera meetings.

• Strong organizational skills with attention to detail.

• Ability to manage multiple priorities and provide timely responses.

• Proactive approach to client communication and support.

What Success Looks Like

• Prompt, effective resolution of customer inquiries through Intercom.

• High levels of client satisfaction maintained through proactive support and regular check-ins.

• Effective account reviews using scoring modules to track and improve client outcomes.

• Seamless collaboration with development teams and project managers.

• Strong, long-lasting client relationships built through clear communication and reliable service.

Opportunity

This role offers the chance to make a direct impact on client satisfaction within a growing organization. You’ll work closely with clients and internal teams, contributing to strong relationships, smooth operations, and long-term success for both customers and the company.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets