Outbound Sales Engineer
•SerpApi· 3y
💻 Engineering⏰ Full-time📈 Mid Level💰 $80k-100k🌍 Worldwide
3y ago
Scale Army Careers·10 days ago
This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
Our client is a company serving businesses in the international shipping and e-commerce space through client-facing software systems and applications. They are seeking a self-sufficient engineer who can support existing production systems, troubleshoot technical issues, and contribute across both backend and frontend development.
As a .NET/C# Software Engineer, you will support, maintain, and develop systems used by clients across international shipping and e-commerce operations.
This is a hands-on, execution-focused role centered on ticket troubleshooting, debugging, systems maintenance, and full-stack development. You will primarily work with Python on the backend and JavaScript/TypeScript on the frontend using React and Next.js within a Microsoft/Azure environment.
The ideal candidate can quickly learn an existing technical environment, independently work through tickets and production issues, and proactively identify opportunities to contribute without requiring constant direction.
Fully Remote | 9:00 AM - 5:00 PM PST
Our client is a company serving businesses in the international shipping and e-commerce space through client-facing software systems and applications. They are seeking a self-sufficient engineer who can support existing production systems, troubleshoot technical issues, and contribute across both backend and frontend development.
Support client-facing systems and applications used within international shipping and e-commerce operations.
Troubleshoot and resolve incoming tickets, bugs, and system issues.
Independently investigate technical problems and identify practical solutions.
Own assigned tickets and issues through resolution.
Communicate progress, blockers, and technical issues clearly with the broader team.
Proactively identify additional work and opportunities to contribute when ticket volume is low.
Build, maintain, and support functionality across backend and frontend systems.
Develop and maintain backend functionality using Python.
Develop and maintain frontend functionality using JavaScript and TypeScript.
Work with React and Next.js to support client-facing applications.
Translate requirements and technical issues into reliable software solutions.
Build and ship production software while balancing speed, reliability, and maintainability.
Maintain existing production systems and support reliable day-to-day operations.
Debug production issues and identify underlying causes.
Address recurring system problems and help reduce operational overhead.
Identify opportunities to improve system reliability and maintainability.
Quickly learn existing systems, workflows, and technical environments to become independently productive.
Work within a Microsoft/Azure environment to support application and infrastructure requirements.
Apply relevant cloud experience to troubleshoot and maintain production systems.
Contribute effectively within the company's existing technical architecture.
Apply AWS knowledge when relevant to existing or future systems.
Use AI tools thoughtfully as part of everyday development and troubleshooting workflows.
Leverage AI-assisted development tools to improve productivity and problem-solving.
Evaluate AI-generated recommendations and code using sound engineering judgment.
Use AI to accelerate development without compromising code quality or system reliability.
Collaborate with the team to understand requirements, priorities, and technical issues.
Work independently with minimal day-to-day supervision while maintaining visibility into progress.
Ask thoughtful questions when working with unfamiliar systems or requirements.
Take accountability for assigned work through completion.
Communicate clearly when additional information or support is required.
3–6 years of software engineering experience or equivalent hands-on experience.
Experience working across full-stack applications in production environments.
Experience building and shipping production software.
Experience maintaining and supporting existing production systems.
Experience independently troubleshooting bugs, tickets, and system issues.
Demonstrates strong Python development skills and can build, maintain, and troubleshoot backend application functionality.
Has strong JavaScript and TypeScript experience and can effectively contribute to frontend development using React and Next.js.
Has hands-on experience working with Microsoft Azure and understands how to support applications within a cloud-based environment.
Can independently debug production issues, investigate unfamiliar systems, and develop practical solutions with minimal supervision.
Has experience maintaining existing software systems and understands the importance of reliability, maintainability, and reducing recurring technical issues.
Can work effectively across frontend and backend systems and take technical work from investigation through implementation and resolution.
Demonstrates strong problem-solving skills and can quickly learn unfamiliar technical environments, systems, and workflows.
Can clearly communicate technical progress, blockers, and issues while maintaining ownership of assigned work.
Is comfortable using AI-assisted development tools thoughtfully to improve engineering productivity and problem-solving.
Experience with .NET and C# is considered a plus.
Experience working with ERP systems is preferred.
E-commerce experience involving order management, tracking, shipping, or related workflows is considered a strong advantage.
Experience with Shopify is considered a strong bonus.
Experience within third-party logistics, logistics, or shipping environments is preferred.
Familiarity with international shipping, carriers, shipment tracking, customs, duties, or related systems is beneficial.
AWS experience is considered valuable.
Experience incorporating GitHub Copilot, Cursor, Claude, ChatGPT, or similar AI tools into development workflows is preferred.
Self-sufficient and capable of moving work forward without constant direction.
Proactive in identifying additional opportunities to contribute.
Curious and comfortable learning unfamiliar systems.
Pragmatic and focused on solving real technical and operational problems.
Accountable for tickets, issues, and development work through completion.
Comfortable acknowledging knowledge gaps and asking thoughtful questions when necessary.
AI-forward and willing to incorporate emerging tools into everyday engineering workflows.
Focused on maintaining reliable systems while continuously improving how work gets done.
Within the first six months:
The engineer quickly becomes productive within the existing technical environment.
Tickets, bugs, and system issues are independently investigated and resolved.
Existing systems remain reliable through effective troubleshooting and maintenance.
Day-to-day work requires minimal supervision.
Additional opportunities to contribute are proactively identified when ticket volume is low.
The engineer contributes effectively across both frontend and backend development.
Recurring technical issues and operational overhead are reduced over time.
Communication with the broader team remains clear and consistent.
AI tools are used effectively and responsibly to improve development speed and problem-solving.
This role offers the opportunity to take meaningful ownership within an established technical environment supporting international shipping and e-commerce operations.
You will work across backend and frontend systems, solve real production challenges, and contribute directly to the reliability of client-facing applications. For an engineer who enjoys troubleshooting, independent problem-solving, full-stack development, and using AI to work more effectively, this role provides the opportunity to make a measurable impact while expanding technical expertise.
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