Restaurant Onboarding Associate

About Us

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals.

Being well fed is an essential ingredient for employee wellbeing, team performance, and company culture. Join our team and help bring do-good, feel-good eating to the world.

The Role

Sharebite is seeking a proactive and detail-oriented operator to join our Restaurant Operations Team as a Restaurant Onboarding Associate. In this hands-on, execution-focused role, you’ll guide new restaurant partners through the onboarding process, ensuring they’re fully equipped to succeed on the Sharebite platform.

You’ll own onboarding workflows, coordinate cross-functionally, and bring structure and accuracy to every restaurant partner launch. You'll coordinate with an offshore contractor supporting onboarding processes, including reviewing outputs, providing guidance, and maintaining quality standards.

This role is well-suited for someone with experience in restaurant operations, implementation, or partner enablement, who’s comfortable working directly with restaurant teams and internal stakeholders to deliver a smooth, high-quality onboarding experience. If you’re someone who loves to execute, fill the gaps where there isn’t a technology solution readily available, and backstop your success with grit, resolve, and ownership, you’ll thrive in this position.

What You’ll Do

• Own and optimize the end-to-end onboarding process for new restaurant partners, ensuring accurate and efficient setup and a smooth transition from Sales to Operations.
• Execute onboarding workflows such as restaurant profile setup, menu building coordination, operational configuration, order tests, etc.
• Deliver clear, effective training and onboarding support to restaurant teams, ensuring they’re set up to fulfill orders successfully and are aligned with Sharebite best practices on day one.
• Troubleshoot onboarding issues and coordinate with internal teams to quickly resolve operational or technical blockers
• Review onboarding performance trends and partner feedback, identifying recurring pain points and proposing process improvements
• Collaborate cross-functionally with Sales and Account Management to support a seamless post-sale experience and share operational feedback
• Maintain onboarding documentation and internal resources to support consistency and scale across the team
• Oversee the work of an offshore contractor supporting a limited portion of the onboarding process by auditing outputs for accuracy, ensuring completion, and providing clarifications as needed

Required Skills & Experience

• Service-Oriented & Operationally Minded: You combine a strong customer mindset with attention to operational detail, ensuring restaurant partners are set up for success while identifying opportunities to improve the onboarding process
• Detail-Oriented & Execution-Focused: You’re able to manage multiple onboarding tasks with precision and consistency, while keeping timelines and quality standards top of mind
• Clear Communicator: You communicate confidently and professionally with both restaurant teams and internal stakeholders, providing clear instructions and resolving issues efficiently
• Collaborative & Reliable: You work well with cross-functional partners and external contributors (like offshore contractors), ensuring smooth handoffs and consistent execution
• Organized & Process-Driven: You thrive in fast-moving environments, bring structure to ambiguity, and manage workstreams with clarity and consistency
• Proactive Problem Solver: You anticipate potential issues, surface blockers early, and take initiative to keep onboarding moving forward without needing to be asked
• Experience with Salesforce is a plus: You’re comfortable working within systems to track onboarding progress, update records, and maintain data accuracy

At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $65,000 - $70,000 per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.

Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. This position is remote.