About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● Own it: We take ownership of our work, our mistakes, and our successes.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Role Overview
The Transportation Strategy & Operations Manager is a highly cross-functional leadership role responsible for driving transportation programs across the organization and partnering directly with Operations teams at all fulfillment locations.
This position serves as the execution engine for key transportation initiatives—coordinating across site operations, carrier partners, Customer Experience, Product, Finance, and Go-to-Market teams to ensure scalable, consistent, and high-performing transportation outcomes.
Key Responsibilities
Cross-Functional Execution & Network Program Leadership (Primary Focus)
- Lead transportation initiatives requiring deep coordination across Operations at all sites, Transportation leadership, CX, Finance, Product, and other stakeholders.
- Serve as the central program owner for network-wide transportation execution, ensuring consistency in rollout, adoption, and performance.
- Build structured project plans, operating rhythms, escalation paths, and stakeholder updates to drive delivery of complex initiatives.
- Partner directly with site leaders to ensure transportation programs align with local workflows, constraints, and network priorities.
- Drive execution of major transportation launches, pilots, and operational upgrades across multiple locations.
Transportation Strategy & Network Development
- Support long-term transportation strategy across parcel and freight, aligned with growth, service, and cost objectives.
- Identify opportunities to strengthen carrier diversification, service levels, and network resiliency.
- Drive strategic programs that improve merchant outcomes and operational scalability.
Technology & Solution Enablement
- Support evaluation and implementation of TMS platforms, carrier integrations, and transportation optimization tools.
- Partner with Product and Engineering teams to define requirements and ensure operational fit.
- Lead change management efforts to drive adoption across sites and transportation workflows.
Go-to-Market & Launch Enablement
- Partner with Go-to-Market and Marketing teams to ensure transportation-related launches are positioned, communicated, and executed successfully.
- Support launch readiness planning, operational enablement, and internal training for new transportation products, carrier services, or network capabilities.
- Ensure feedback loops between Transportation execution and market-facing teams to improve adoption and customer outcomes.
Performance Insights & Business Planning
- Develop reporting and insights around network cost, service trends, carrier performance, and operational health.
- Build and support internal and external-facing presentations, including leadership updates, transportation business reviews, and strategic partner materials.
- Provide data-driven recommendations that inform transportation priorities and network investments.
- Monitor execution risks across transportation programs and lead corrective action planning.
Success Metrics
- Successful execution of transportation programs across all operating sites with strong adoption and measurable impact.
- Faster, more consistent rollout of new tools, carriers, and service enhancements.
- Improved network cost efficiency, service reliability, and operational alignment.
- Strong partnership across Operations, Product, and Go-to-Market teams to ensure launches deliver expected outcomes.
Qualifications
- 4+ years of experience in transportation, logistics operations, supply chain strategy, or program management.
- Proven success leading cross-functional initiatives across multiple operational stakeholders and site teams.
- Strong analytical and communication skills, with experience translating data into business and customer-facing insights.
- Familiarity with parcel networks, carrier integrations, and transportation technology preferred.
Core Competencies
- Program leadership, operational execution, stakeholder influence, launch readiness, data-driven decision-making, and external partnership mindset.
Why This Role Matters
- Transportation is a critical lever in delivering merchant experience, cost control, and scalable growth. This role ensures transportation strategy becomes consistent execution across sites, while enabling new solutions, launches, and network improvements through strong cross-functional leadership.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
