The Team:

Upstart’s Growth Partnerships team creates, manages, and expands a diverse and growing set of partnerships that help Upstart acquire, retain, and better serve our customers. We work with mission-aligned companies to expand Upstart’s reach and impact - companies whose customers can benefit from effortless credit, or whose products add value for our own customers. As one of Upstart’s primary engines of customer acquisition, the partnerships we create and grow are central to Upstart’s success.

As the Partner Operations Associate at Upstart, you will play a critical role in ensuring our partner program operates smoothly and efficiently. You will own the operational backbone of Growth Partnerships—supporting partner onboarding, reporting, invoicing, and day-to-day partner needs—while collaborating closely with Account Managers and cross-functional teams (e.g. product, engineering, legal, and marketing). This is a new individual contributor role with high ownership, significant visibility, and meaningful opportunities for growth as the partner program scales.

How you’ll make an impact

• Own partner operations workflows, ensuring consistent, efficient execution across onboarding, reporting, payments, and ongoing partner support
• Partner closely with Account Management to support partner health, retention, and expansion through operational excellence
• Coordinate cross-functionally with Product, Engineering, Marketing, Creative, and Legal to resolve technical issues, launch initiatives, and support partner needs
• Maintain accurate partner documentation, processes, and operational playbooks to support scale and consistency
• Identify opportunities to improve operational efficiency through process optimization, automation, and tooling
• Execute end of month book reporting process to ensure accurate and timely payments to partners based on contractual agreements
• Work with Upstart Legal and Compliance to ensure our partners are representing Upstart’s products in an accurate and compliant way

Minimum Qualifications

• 4+ years of experience in operations, partner operations, program management, or a related role
• Advanced proficiency with spreadsheet tools (e.g., Excel or Google Sheets), including data organization, analysis, and reporting
• Experience managing multiple workflows or projects simultaneously in a fast-paced environment
• Demonstrated ability to own processes end-to-end with a high degree of accountability
• Experience managing recurring reporting, reconciliation, or close processes tied to financial or performance outcomes

Preferred Qualifications

• Experience supporting partner, vendor, or customer-facing programs in a technology or financial services environment
• Proficiency with business intelligence tools such as Looker or Mode
• Experience using generative AI tools to improve operational efficiency or automate workflows
• Comfort working with multiple data sources and internal dashboards to validate and reconcile results
• SQL experience or ability to write basic queries for data validation and analysis
• Experience supporting compliance audits or regulatory documentation processes

Position location This role is available in the following locations: Remote

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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