Senior Clinical Manager, Clinical Operations (Dedicated Workplace Team)

As the Senior Clinical Manager, Clinical Operations (Dedicated Workplace Team), you'll lead and inspire a high-performing team of clinical managers and clinicians who provide on-site services at our employer partners' workplaces. In this remote role, you'll be responsible for the operational health and quality of your assigned programs, empowering your team to deliver exceptional mental health services that have a meaningful impact on both employees and organizations. You'll partner closely with internal and external stakeholders to drive program success. This position reports to the Director of Clinical Operations.

What you’ll do:

Team Leadership & Development:

• Lead, mentor, and manage a team of clinical managers and clinician skip level reports to deliver exceptional mental health support to the members we serve
• Interview, hire, onboard, train, deliver feedback, and support the professional growth of team members
• Foster a connected team and facilitate best practice adoption
• Monitor quality of service delivery for the clinical team under your leadership and deliver continuous feedback and coaching to grow your team’s skills and performance

Program Oversight & Operational Excellence:

• Lead and manage large-scale clinical programs
• Serve as a clinical Subject Matter Expert (SME), collaborating with teams across Implementation, Customer Success and Business Intelligence to optimize programs and processes
• Oversee Standard Operating Procedure (SOP) development, review, and approval
• Contribute to clinical policies, productivity benchmarks, and operational models
• Identify and drive process improvement initiatives

Stakeholder Engagement & Communication:

• Develop strong relationships with customer success partners and other internal stakeholders
• Communicate strategic updates to leadership and contributors as needed
• Demonstrate strong professional presence, build trust with customer stakeholders, and maintain strong program health
• Address escalations and concerns in partnership with leadership and customer stakeholders

What success looks like:

• Customer and member satisfaction
• Operational efficiency (productivity, utilization)
• Team retention rates
• Employee engagement
• Clinical quality performance

What you’ll bring:

Experience:

• 5+ years of leadership and management experience, including managing through layers of teams of 40+ required
• 3+ years of experience in behavioral health or EAP settings firmly required
• Start-up experience firmly required
• Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN) firmly required
• Adept at collaborating with external customers to understand their needs and collaborate on solutions
• Track record of building and growing high performing teams, mentoring leaders and frontline team members

• High sense of urgency and results focus combined with a service orientation
• Naturally relentless in breaking barriers to get things done with speed and quality
• Exceptional communication skills, with the ability to convey information concisely, inspire and engage a team, and be highly attuned to the organizational culture
• Training and experience in evidence-based modalities of care, including short-term, solution-focused therapy
• Excitement about working in a rapidly changing organization

Bonus skills:

• CEAP preferred

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.