The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
Position Overview
The Product Owner - Sales & Solution Design sits at the centre of Product Owner & Sales communication. This role operates on the left side of the delivery lifecycle — engaging during RFP responses, sales pursuits, and the Solution Design and BRD work that defines what we deliver — so the work we commit to is work we can actually deliver. This role operates with a deliberate 50/50 split:
- half the time, you are embedded alongside Sales bringing product expertise to RFP responses, pursuits, and customer conversations during the sales cycle,
- the other half, you lead Solution Design and BRD sessions directly with customers, defining the work to be done before it becomes contractual scope.
You lead each engagement and own the outcome. You contribute your own product and integration expertise directly, and coordinate the contributions of Product Owners, Engineering Leads, UI/UX designers, and other technical specialists whose depth is required to complete the solution.
You'll have real authority to:
- Highlight risks: where proposed solutions stretch the product, integration boundaries, or roadmap alignment
- Retrieve and translate customer needs into work Product Owners can plan
- Engage the right specialists for each engagement — Product Owners, Engineering Leads, UI/UX designers, technical SMEs — bringing them in to contribute their expertise while you keep the engagement moving and the deliverables cohesive
- Push back on commitments that aren't feasible, and propose alternatives that are
- Author or co-author SOW solution language for enhancements and integrations
⚒️ Responsibilities
Product Owner Track (50%)
You are the customer voice in the Product Owner and development organizations, ensuring sales-cycle and Solution Design commitments are translated into product work that Delivery POs can build with confidence.
- Retrieve open commitments, customer questions, and Solution Design outputs from Sales and Solutions Architects
- Translate sales-cycle commitments into clearly defined Epics so Product Owners can plan and prioritize accordingly
- Hand off Solution Design documents, BRDs, and well-defined work to Delivery POs with minimal rework
- Identify systemic issues and bring them to the Group Product Manager with a recommended path forward
Sales Support Track (50%)
You provide product expertise to Sales during pursuits and lead Solution Design and BRD work with customers, defining scope before it becomes contractual.
- Own the product-side response to technical and product expert questions on RFPs — contributing directly and coordinating with Product Owners, Engineering Leads, and SMEs when deeper domain knowledge is needed
- Lead customer-facing Solution Design and BRD sessions, engaging Product Owners, Engineering Leads, and UI/UX designers as the scope requires
- Author or co-author SOW solution language — precise, contractually defensible, and clear enough for Delivery POs to act on later
- Review proposals before submission for product feasibility, roadmap alignment, and accuracy — flagging risks or gaps to the Group Product Manager and Sales lead
- Align proposed work to the product roadmap, flagging misalignment to the Group Product Manager early
- Collaborate with Sales, Solutions Architects, the Proposal team, and Clients to facilitate solution definition
🙅♂️ What This Role Does Not Do
- You will not run sprint ceremonies or manage a delivery team's backlog. Delivery Product Owners do that.
- You will not own product roadmaps. You contribute insights and patterns.
- You will not project-manage RFP responses end-to-end. Sales Operations and the Proposal team own that; you contribute scope content.
- You will not own commercial or contractual negotiation. Sales owns the contract; you inform the technical scope.
- You will not handle customer success or post-go-live escalations. Customer Success owns those.
🎯 Required Qualifications
- 3+ years as a Product Owner, Solution Consultant, or equivalent role (BA with PO scope, Technical Product Manager, Pre-Sales Engineer) in B2B, with personal experience producing Solution Design documents and BRDs
- Experience operating across both Product and Sales/Pre-Sales contexts — Product Owners who've supported pursuits, Solution Consultants and Pre-Sales Engineers who've embedded in customer Solution Design, or current POs looking to broaden upstream
- Demonstrated experience leading Solution Design or discovery sessions with external clients
- Comfortable orchestrating cross-functional work — you know when to contribute directly, when to engage a specialist, and when to coordinate multiple contributors into a coherent output
- Estimation discipline — you understand the difference between order-of-magnitude and committed estimates, and can defend an estimate under pressure from Sales
- Strong written communication — your Solution Designs, BRDs, and SOW language are clear enough that another Product Owner picks them up and builds without redoing discovery
- Strong facilitation — you lead rooms with mixed business, technical, and customer participants and leave with consensus
- Comfortable with ambiguity — go toward unclear scope and bring back clarity
- Risk identification — frame risks in a way that drives action, not just flags them
- Fluent in Jira and Confluence; active use of modern AI tooling in your workflow
🌟 Strongly Preferred
- Hands-on experience with utility Customer Information Systems (CIS), utility billing, meter-to-cash, customer self-service portals, or mobile field tools
- Prior B2B SaaS experience contributing to RFPs and SOWs — you've personally written solution language that became contractual scope
- Integration and API fluency — comfortable reading API docs, reasoning about authentication, error handling, payment processors, and third-party connectors
- Experience working alongside enterprise sales cycles — vendor selection, RFP/RFI responses, pre-sales solutioning
🚀 This Role Is a Great Fit If You
- You are a generalist that enjoys operating in two modes: pre-sales support one moment, customer-facing Solution Design the next
- Take satisfaction in defining scope clearly upfront so that Delivery POs and engineers don't rediscover work months later
- Push back well: you'd rather have the hard conversation now than the much harder one six months in
⚠️ This Role Is Not a Great Fit If You
- You want to own a product roadmap or projects end-to-end
- You prefer the rhythm of running a delivery team's backlog and sprint cadence
- You want to avoid sales-driven or client-facing work
- You need predictable, low-pressure work cycles (sales activity is bursty by nature)
📈 Career Path
This role builds rare expertise in translating enterprise customer needs into well-scoped product work. Growth paths within SpryPoint include delivery team leadership, Solution Design leadership, and senior product roles in adjacent product areas.
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $800 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
We use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
