At stow Group, we are looking for a Service Manager Benelux to lead and scale our after-sales service activities across the region.
This is a key leadership role, combining operational excellence, customer delivery, and business performance ownership.
🚀 Your role
You are responsible for the end-to-end performance across the Benelux region.
You ensure that services are delivered efficiently, profitably, and in line with customer expectations, while driving continuous improvement.
Your responsibilities include:
- Leading and developing a team of service technicians, coordinators, and back-office profiles
- Ensuring high-quality service delivery (maintenance, repairs, commissioning, upgrades)
- Owning and managing the Service P&L (budget, margins, cost control)
- Driving service growth through maintenance contracts and value-added services
- Monitoring and improving KPIs & SLAs (response time, resolution time, customer satisfaction)
- Structuring and optimizing processes, tools, and ways of working
- Acting as a key interface with customers, ensuring strong relationships and technical credibility
- Ensuring compliance with QSHE standards and continuous improvement initiatives
👉 This is a management and delivery role — not a field technician position.
You ensure the service is delivered; you do not execute interventions yourself.
🎯 What we expect
- Minimum 8–10 years of experience in service, maintenance, or technical operations
- Proven experience in team management and service organization
- Strong understanding of industrial systems (mechanical / electrical / automation)
- Experience managing budgets, KPIs, and service performance
- Ability to combine technical understanding with business mindset
- Strong customer-facing and communication skills
- Structured, solution-driven, and results-oriented mindset
- Dutch and English are mandatory. Other languages are a plus
🌍 Context
- Regional scope: Benelux
- International environment with interactions across Europe
- Occasional travel required
✅ Success criteria
- Reliable and high-quality service delivery
- Improved service profitability and efficiency
- Strong customer satisfaction and retention
- Structured and scalable service organization
🏅 What defines success in this role
- High-quality, competitive and technically sound offers
- Increased conversion rate on complex projects
- Strong client relationships built on technical credibility
- Early identification and control of project risks
⚡What do we offer you?
- An intensive training by experienced people
- Working closely together with other rack stars in an open and enthusiastic culture.
- A competitive salary with many benefits such as a company car with charging card, net allowances, travel allowances, phone and subscription, meal vouchers, group- and hospitality insurance, CAO 90 Bonus, laptop…)
- Freshly cooked meals in our restowrant
Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.
