CX Design Lead, Web & Interaction

Studio Science is seeking an experienced design leader to create and deliver impactful digital experiences.

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Studio Science is seeking a strategic interaction designer who has experience delivering digital experiences for enterprise brands. You will oversee, and individually contribute to, the creation of best-in-class web experiences (leading eCommerce sites, marketing websites, web/native apps, and other interactive experiences) for market-leading brands.

You will actively collaborate with clients and internal teams to shape experiences that solve real business problems and delight users. This role blends design leadership, team mentorship, and hands-on craft. If you use design to envision the future, adapt quickly, and thrive with innovative, high-growth clients, this is the place for you.

This role reports to the Vice President, Design

Candidates MUST provide a portfolio of design work for consideration.

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Responsibilities

• Lead the design and delivery of best-in-class web and interactive experiences.
• Manage workstreams and mentor team members while maintaining a strategic view of projects.
• Build trusted client relationships, engaging with VP- to C-level stakeholders and guiding design decisions with strong rationale.
• Support business development and presales efforts by contributing design expertise to proposals, pitches, and presentations.
• Identify new opportunities by deeply understanding client business objectives.
• Drive innovation by introducing new technologies, methods, and ideas.
• Represent Studio Science through thought leadership and engagement with the broader design community.
• Support team growth and evolve internal processes to ensure efficiency.
• Travel up to 15% (as needed) for workshops, rehearsals, project milestones, and industry events.

Qualifications

• Portfolio demonstrating strong conceptual design, UX best practices, and enterprise-level web/interactive work.
• Bachelor’s degree in design or equivalent real-world experience (design thinking preferred).
• 7+ years in a creative agency or internal marketing/design team, including 2+ years leading and mentoring.
• Proven ability to manage client relationships and contribute to business development/presales activities (proposals, pitches, workshops).
• Strong knowledge of B2B and SaaS industries, with experience in strategy engagements (research, journey mapping, prototyping, competitor analysis, UX audits).
• Expert-level proficiency with Figma, Adobe Creative Suite, and Google Workspace.
• Familiarity with AI tools for design acceleration and/or implementation.
• Excellent communication and presentation skills; ability to thrive in an environment of continual feedback.
• Experience with Salesforce, Optimizely, or other CMS and digital experience platforms (certifications a plus)
• Ability to effectively work remotely and in a professional manner from home in a United States-based location
• Availability and flexibility to work with global clients across multiple time zones and for occasional travel to client sites and Studio Science headquarters in Indianapolis, Indiana
• Must be authorized to work in the USA for any employer without the need for sponsorship now or anytime in the future

This organization participates in E-Verify.

No third-party recruiters, please. Studio Science does not accept unsolicited resumes. All unsolicited resumes will be considered the property of Studio Science, and Studio Science will not be obligated to pay a referral or placement fee.

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About Studio Science

We help businesses design for people. Simply put, we believe every person deserves experiences that work better. In an increasingly changing world, we intentionally design systems to help our clients evolve with their customers’ needs. We recognize that business evolution and change are complex. We believe that honesty is the only policy, that none of us are as smart as all of us, and that being great is a choice.

Studio Science provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Studio Science complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.