Program Manager, Operations

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Program Manager to join our Operations Team. This individual will report into our Senior Fulfillment Program Manager and will spearhead critical initiatives across our fulfillment centers and broader warehousing network. This person will collaborate with cross-functional internal teams, external vendors, and consultants to ensure successful execution of projects and continuous improvement efforts.

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

About once a month, this role will entail traveling to our on-site fulfillment and office locations. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.

Role Type: Full-Time, Exempt

Location: Remote

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. CST or EST

Base Salary: $70,000 – $85,000 per year

Responsibilities:

• Plan, coordinate, and oversee large-scale projects focused on warehousing and fulfillment network optimization including large scale automation projects
• Define project scope, objectives, and success metrics; establish timelines and resource requirements
• Track progress against project milestones and goals, ensuring projects are delivered on time and within budget
• Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution
• Facilitate effective communication and collaboration across departments, ensuring teams are informed of key updates, risks, and opportunities
• Identify and manage relationships with external vendors and consultants to support warehousing operations improvements
• Set clear performance expectations and monitor vendor deliverables to ensure alignment with organizational goals
• Work with partners specializing in advanced automation solutions to bring systems online
• Analyze operational data and performance indicators to identify areas for process enhancements and cost-saving opportunities
• Implement best practices in warehousing and fulfillment, leveraging industry insights to drive innovation and efficiency
• Provide regular project status updates to senior leadership, highlighting key milestones, successes, and challenges
• Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations

Requirements:

• Bachelor's degree in Supply Chain Management, Logistics, Business related fields, IT related fields
• 5-7 years experience in project or program management
• 3+ years experience in warehouse or fulfillment operations, industrial automation, construction, manufacturing, logistics, supply chain, or large capital projects
• Experience with operations or fulfillment technologies including Warehouse Management Systems and Advanced Automation Systems

Preferred Qualifications:

• Experience with project management methodologies including PMP, Agile, or other with automated warehouse management solutions or software
• Experience working directly with fulfillment or warehouse operations on site, familiarity with processes and procedures that take place in a fulfillment operation
• Strong analytical skills, ability to interpret and develop actionable insights

Why work with us:

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance –We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth –We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details:

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness, all application materials, assessments, and interview responses must reflect your own original work. The use of AI tools, plagiarism, or any uncredited assistance is not permitted at any stage of the hiring process and may result in disqualification. We appreciate your honesty and look forward to seeing your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.