What you’ll be doing:

• Driving Enrollments:  You’ll reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed;
• Using Effective Closing Techniques:  You’ll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants;
• Delivering Outstanding Customer Interactions: You’ll engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience;
• Collaborating with Internal Teams:  You’ll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support;
• Leveraging Technology Effectively: You’ll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes.

What you need to have:

• You should know how to use AI tools and techniques to enhance your daily productivity and decision-making.
• 2+ years of experience in outbound calling, telemarketing, or sales is highly preferred;
• Excellent verbal communication and interpersonal skills;
• Professional and courteous phone manner;
• Ability to persuade and influence others;
• Strong organizational and time management skills;
• Ability to handle rejection and maintain a positive attitude;
• Proficient in using computers and relevant tools (e.g Zoom Workplace, Excel, Jira, Slack, Notion);
• High school diploma or equivalent (bachelor's degree preferred).
• Being proficient in English (Spanish would be a plus)