Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc

Your Role:
The Principal Consultant, acting as a technical advisor, is tasked with developing, mentoring, and training the Professional Services team, including overseeing their onboarding and maintaining up to date expertise on service offerings. This role supports Delivery Management and Resource Management in achieving delivery Theatre objectives and revenue targets, while also handling client escalations by liaising between the delivery team and other Tenable functions. Additionally, the Principal Consultant focuses on advancing Tenable Subk partners through training and certification onboarding and seeks opportunities to enhance the Professional Services structure through training tutorials and the creation of new methodologies. This role also includes some client billable work, shared with the responsibilities outlined.

Your Opportunity:

Technical Development and Mentoring:

• Lead the technical development and mentoring of the Professional Services team and Tenable Subk Partners by creating a Tenable Professional Services Training Academy Program.
• Develop, mentor, and train the Professional Services team, overseeing their onboarding and maintaining up to date expertise on service offerings.
• Run and coordinate monthly training days and oversee new employee onboarding.
• Act as the primary shadow-er for cross-training and manage cross-training across all consultants.

Value Delivery and Best Practices:

• Deliver additional value through continual insights and consultative advice based on Tenable products, client needs, industry standards, and best practices.
• Provide thought leadership on methods and best practices for deploying and using Tenable solutions.
• Advise clients on process best practices and assist in developing Exposure Management Programs.
• Research user needs and assess customer requirements to enhance the maturity of their Exposure Management program.

Customer Engagement and Satisfaction:

• Ensure overall customer satisfaction while supporting delivery revenue objectives.
• Execute customer engagements, understanding client business and unique needs to exceed expectations.
• Handle client escalations by coordinating between the delivery team and other Tenable functions.
• Develop and maintain positive client relationships and train client staff on the implementation, configuration, and best practices of the Tenable suite.
• Liaise with Tenable Technical Support as the main point of contact for technical escalations.

Business Development Support:

• Support pre- and post-sale business development activities, including needs analysis, and assist the Services Account Management Team in identifying further revenue opportunities.
• Liaise with Tenable Technical Support as the main point of contact for technical escalations.
• Collaborate with PS Portfolio and Professional Services Domain Specialists to improve service offerings and product enhancements.

Cross-Functional Partnerships:

• Serve as an extension to the Delivery Management and Resource Management teams, assisting in achieving the delivery of Theatre objectives and revenue targets.
• Support the Tenable delivery team and staff through training, mentoring, certifying, and inspecting deliveries.
• Collaborate with global teams to share best practices and align on strategic goals.

Thought Leadership and Documentation:

• Contribute thought leadership to developing internal delivery offerings, methods, and tools.
• Document methods and best practices for internal and client use.
• Assist the Domain Specialist community in developing and maintaining technical documentation and training materials to support the Professional Services team and Tenable Partners.

Quality Assurance and Continuous Improvement:

• Conducted quality assurance reviews of client deliverables and ensured adherence to Tenable standards and best practices.
• Identify areas for improvement in service delivery and work with the team to implement enhancements.
• Stay current with industry trends, technologies, and best practices to continually improve the Professional Services team’s capabilities and client offerings.

Metrics and Reporting:

• Monitor Theatre Customer Satisfaction Score performances and engage with clients to clarify feedback and resolve customer concerns.
• Provide regular updates to senior management on the progress and impact of the Professional Services Training Academy Program and other initiatives.

Additional Responsibilities:

• Perform other duties as assigned to support the success of the Professional Services team and the overall organization.

What You'll Need:

• 12+ years of experience in the Information Technology/Cyber Security field and professional services experience.
• Bachelor’s degree in a related technical field such as Information Technology, Computer Science, or equivalent work experience.
• Outstanding written and verbal communication skills. Must be comfortable leading 3+ hour calls and keeping up the progression of tasks on the call while assuring that all relevant topics are addressed.
• Strong analytical skills and troubleshooting skills, with the ability to diagnose and resolve complex security issues.
• Expert level ability to diagnose, resolve and anticipate complex security issues and risks with ability to lead resolution across various client environments.
• Proficiency in assessing and identifying threats and risks related to Exposure Management, including vulnerabilities and weaknesses in host or network configurations.
• Recent in-depth experience performing vulnerability scans, configuration audits, and security monitoring with core Tenable products, or other industry solutions.
• Familiarity with Red Teaming, penetration assessments, and security testing tools such Metasploit and Burp Suite.
• Experience with application security testing, OWASP and common exploitable web application threats in the context of Exposure Management.
• Deep understanding of Auditing and Configuration frameworks such as ISO 17799, CIS, PCI, GLBA and HIPAA preferred.
• Broad understanding and experience of cyber security principles including vulnerability management, defense in-depth, least-privilege, data protection, regulation and common security controls.
• Proven experience managing client expectations, building relationships and delivering consultative advice to ensure successful outcomes.
• Proven consulting abilities with a focus on assessing and advising customers with their Exposure Management strategy.
• Experience of designing and implementing security solutions and platforms.
• Deep understanding of networking, virtualization, Linux/Unix and Windows administration, patch deployment and system configuration. While this is not a purely technical role, having a technical foundation will be necessary for long-term success.
• Understanding of wireless LAN protocols and various WLAN vulnerabilities and attacks.
• Understanding of common control systems such as firewalls, blacklists, ACLs, and common network monitoring tools such as IDS/IPS.
• Deep understanding of Patch Management, IPAM, ITSM, CMDB, and SIEM solutions as they relate to Exposure Management.
• Experience of using programming and scripting tools such as Python or Powershell for automation and API driven tasks.
• Experience of cloud services, common cloud infrastructure, CSPM, CIEM, IaC, containerization, and all the potential risks associated with cloud-based and hybrid environments.
• Experience of Microsoft Active Directory environments, including common risks, threats and security.
• Familiarity with SCADA and OT systems is a plus for managing exposure in these environments.
• Current security certifications such as CISSP, CISA, CISM, OSCP or equivalent experience.
• This position is US-based only (US NorthEast area preferably).

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