AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Intelligent Operations Client Delivery Lead is responsible for driving enterprise-wide platform adoption and transformation initiatives across complex Fortune 500 environments. This leader serves as the bridge between business strategy and technical execution, ensuring AHEAD delivers measurable business value at scale across Observability, Enterprise Service Management, and Automation and Orchestration capabilities.
This role is accountable for leading large, multi-workstream transformation programs that modernize how clients monitor, operate, automate, and optimize their enterprise technology landscape. The ideal candidate brings a strong blend of executive leadership, program governance, financial discipline, organizational change management, and deep platform knowledge.
Responsibilities
- Lead end-to-end governance for large-scale Intelligent Operations transformation programs, often spanning multiple workstreams and multiple years
- Manage program interdependencies, risks, milestones, and executive stakeholder alignment across business and technology teams
- Lead blended delivery teams consisting of architects, developers, process owners, and change management leads
- Drive organizational change management strategy to support platform adoption, value realization, and sustained platform hygiene
- Translate business capability gaps into prioritized platform investments and transformation roadmaps
- Build, maintain, and communicate executive-level business cases for Intelligent Operations initiatives
- Manage program financials, forecasts, and value tracking to ensure delivery against business objectives
- Deliver steering committee updates, KPI and OKR reporting, and executive-level risk escalations
- Partner with CIO, CHRO, CFO, and business unit leaders to align Intelligent Operations capabilities with enterprise priorities
- Ensure transformation outcomes are tied to measurable business results, operational maturity, and long-term platform sustainability
- Identify expansion opportunities within customer accounts and engagements by aligning delivered outcomes to emerging business priorities
- Partner with account and sales leaders to grow the book of business through trusted advisory relationships, successful delivery, and demonstrated client value
- Support business development efforts within existing customers, including shaping follow-on work, contributing to account strategy, and helping position additional Intelligent Operations capabilities
- Create executive confidence that enables AHEAD to sell from within through strong delivery performance, strategic insight, and measurable transformation outcomes
Qualifications
- 10+ years of experience leading enterprise IT, digital transformation, or large-scale platform programs
- Demonstrated success leading Intelligent Operations or comparable enterprise transformation initiatives within Fortune 500 organizations or environments of similar scale and complexity
- Deep knowledge of ServiceNow platform architecture and at least three core product lines
- Strong understanding of enterprise operating models spanning observability, service management, and automation
- Proven experience leading organizational change management and business transformation initiatives
- Strong commercial and financial acumen, including program forecasting, business case development, value realization tracking, and growth planning within existing accounts
- Executive presence with the ability to influence C-suite and Board-level stakeholders
- Ability to lead across cross-functional teams and navigate complex enterprise governance structures
- Proven ability to identify, shape, and expand follow-on opportunities within existing customer relationships and active engagements
- Experience partnering with account teams and sales leaders to drive business development, deepen client relationships, and grow the book of business through successful delivery
- Demonstrated ability to connect delivery outcomes to commercial growth by earning client trust and uncovering additional transformation needs
Certifications
- PMP, SAFe, or equivalent program management certification preferred
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
You may opt-out of the review or analysis of your application and resume by AI tools by using the
General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
