Duties/Responsibilities

• Coordinate end-to-end domestic and international shipments, including freight forwarding, customs clearance, and final delivery

• Serve as a primary point of contact for internal teams, carriers, freight forwarders, and customs brokers

• Partner with suppliers, warehouses, and logistics providers to schedule and monitor shipments

• Ensure compliance with international trade regulations, customs requirements, and company policies

• Prepare, review, and validate shipping documentation (commercial invoices, bills of lading, certificates of origin, etc.)

• Monitor shipments using tracking tools and provide proactive updates and exception management

• Identify and resolve delays, discrepancies, and service issues to minimize disruption

• Maintain accurate shipment records and support reporting on performance and exceptions

• Provide accurate and timely freight quotes, including duties, taxes, and accessorial costs

• Analyze shipment requirements and recommend efficient, cost-effective logistics solutions

• *Other job duties as assigned

Education and Experience

Minimum Required: 

• 2+ years of experience in logistics, transportation, or supply chain operations 

• 2+ years of customer service or client-facing experience 

• Proficiency in Microsoft Excel and Word 

• Familiarity with parcel and freight tracking systems 

• Strong attention to detail and ability to work in a fast-paced environment

Preferred:

• 3+ years of related logistics experience

• Knowledge of U.S. export laws. 

• Experience with software programs relevant to logistics operations.

Knowledge, Skills, and Abilities

• Strong communication skills with the ability to convey information clearly and professionally

• High attention to detail and accuracy

• Strong time management and organizational skills

• Customer-focused mindset with a proactive approach to problem-solving

• Ability to manage multiple priorities and meet deadlines

• Ability to collaborate across cross-functional teams and external partners

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.