About This Role
We are seeking a Confluence Contractor to architect a high-stakes knowledge management system that balances rigorous regulatory compliance with effortless internal accessibility. Our policies and procedures (P&Ps) are critical to our client trust and legal defense, but they currently lack the searchability our team needs. Your primary objective is to migrate our documentation from AuditBoard to Confluence, creating a "source of truth" that is professionally formatted, strictly controlled, and fully optimized for AI-driven search via Atlassian Rovo by the end of Q1.
What You'll Do:
- Architect the Compliance Workflow: Design a secure environment in Confluence that supports locked-down editing, multi-stage departmental approvals, and precise version control logs that meet regulatory standards.
- Execute the Migration: Lead the transition of P&Ps from AuditBoard to Confluence, solving formatting challenges to ensure documents—including those with complex imagery—remain professional and client-ready.
- "Enable AI-Driven Search: Structure our knowledge base specifically for Rovo, ensuring every TrueML employee can instantly find the exact SOP or policy they need through natural language queries.
- Empower Internal Team: Train LAC stakeholders on best practices for knowledge management, ensuring the new system is maintained with high integrity and ease of use.
- Consult on Future Scale: Advise on the integration between Confluence and Jira, potentially building stakeholder dashboards and evaluating if Confluence can serve as our primary system of record.
Who You Are:
- A Confluence Expert: You have a deep portfolio of building complex Atlassian environments. You know how to push the platform beyond "basic notes" to create a structured, audit-ready repository.
- Compliance Minded: You understand the nuances of version control and permissioning. You take pride in building systems that can withstand a regulatory examination or a legal audit.
- A Technical Problem Solver: You aren't deterred by poor formatting; you have the technical chops to ensure PDFs look professional, images render correctly, and the UI is intuitive for the average user.
- Experience with Atlassian Rovo: You are familiar with (or ready to master) Rovo and AI-search optimization to ensure our data is structured for maximum discoverability.
- A Strong Communicator: You can distill complex configuration logic into simple training for internal stakeholders, ensuring a smooth handoff and company-wide adoption.
