Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next Principal, Leadership Development Manager.

About the job

This position is needed to design and deliver high-impact leadership development experiences for Twilio’s global leaders, driving skills development and enabling executive excellence. The role acts as a strategic thought partner and program lead for Twilio’s flagship leadership programs.

Responsibilities

In this role, you’ll:

Design, lead, and evolve high-visibility leadership development programs, including executive offerings, aligned to Twilio’s Leadership Expectations and business strategy.
Act as a strategic advisor to HRBPs and senior leaders to assess capability gaps and propose targeted development solutions.
Champion leadership mobility and growth by integrating development with succession planning, performance, and career systems.
Apply expert-level knowledge of learning science and leadership theory to develop solutions that resonate across global audiences.
Own program success end-to-end: needs assessment, design, delivery, facilitation, measurement, and iteration.
Influence the broader learning agenda by sharing insights and best practices across teams and with executive stakeholders.
Manage relationships with external vendors, including selecting vendors, submitting SOWs, and ensuring the quality of learning solutions and content.
Facilitate training, team interventions, and learning opportunities.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
10+ years in digital learning/learning innovation, including 2+ years applying AI in L&D
Strong data fluency; experience with learning analytics, dashboards, and KPIs.
Track record of leading cross-functional pilots from concept to scaled implementation.
Experience managing vendor partnerships in the learning tech ecosystem.
Comfort operating independently and making high-impact decisions in ambiguous environments.
Executive presence with the ability to communicate project plans, roadmaps, and development outcomes to senior leadership.

Desired:

Advanced degree in Education, Learning Sciences, Educational Technology, or related field.
Experience influencing adoption of new technologies in large, complex organizations.
Recognized externally as a thought leader in learning innovation.

Location

This role will be remote AND based in the UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Principal, Leadership Development Manager

About this role

Requirements

Benefits

About Twilio