Opportunity

We're seeking a detail-oriented, analytical Associate, Strategic Employers to support our Director of Client Growth and Success in managing a portfolio of large, strategic employer accounts. This role is ideal for someone early in their career who is highly organized, analytically curious, and eager to learn the mechanics of enterprise account management in a fast-paced healthcare environment.

You'll be the Director's right hand on a book of jumbo enterprise accounts, driving the behind-the-scenes execution that keeps strategic clients on track. Day to day, that means project managing internal workstreams across Marketing, Health Economics, Clinical Delivery, Product, and Implementation; developing client reports; and helping to ensure smooth delivery of client deliverables.

Responsibilities

Coordinate Internal Workstreams Across Strategic Accounts

• Support the Director in coordinating cross-functional workstreams, helping ensure deliverables stay on track, owners are clear, and timelines hold
• Maintain account plans, trackers, and project documentation; flag risks, dependencies, and slippage to the Director in a timely way
• Track follow-through on action items from client meetings, internal syncs, and leadership reviews
• Coordinate with Clinical, Product, Analytics, Marketing, and Implementation teams to support on-time execution against client commitments

Support Account Management and Client Health

• Assist in preparing materials for Monthly and Quarterly Business Reviews, including data pulls, slide development, and supporting narrative drafts
• Help analyze engagement, enrollment, and outcomes data to identify trends and surface observations to the Director
• Support the translation of data into clear, accurate, client-ready insights
• Monitor client health indicators and escalate potential issues to the Director
• Help coordinate internally to resolve operational issues affecting client experience
• Document meeting minutes, client feedback, and account notes to support internal continuity

Support Revenue Growth Initiatives

• Support enrollment and member engagement strategies under the Director's guidance
• Help coordinate client-facing communications, campaigns, and webinars with Marketing
• Assist with renewal tracking, documentation, and timeline management
• Maintain renewal readiness materials and client documentation
• Surface potential expansion opportunities to the Director for further evaluation
• Other duties as assigned

Qualifications

• 1–3 years of experience in client success, account management, consulting, or customer-facing roles (SaaS or healthcare preferred)
• Strong organizational skills and attention to detail
• Analytical mindset with ability to translate data into insights
• Clear and professional communication skills
• Comfortable managing multiple priorities in a fast-paced environment
• Proactive, collaborative, and eager to learn
• Interest in enterprise account management and client growth strategy
• Willingness to travel as needed
• Experience using CRM systems such as Salesforce (SFDC) preferred
• Familiarity with ticketing platforms such as Zendesk preferred
• Exposure to cross functional project management tools such as JIRA preferred
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits

The compensation range for this position is $95,000 - $105,000 annually. This position is bonus eligible.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan