About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
About the Role
We’re seeking a Senior IT Automation Engineer to own and scale automation across our IT ecosystem, with deep expertise in Okta, GCP, and identity lifecycle management, while also providing hands-on IT support to a globally distributed team. Remote role, however, must be Eastern Time Zone based.
This role blends strategic automation, cloud and identity engineering, and direct technical support. You’ll design systems that reduce manual work, improve security, and enable a seamless employee experience worldwide while also jumping in to resolve issues directly where needed.
What You’ll Do
Automation, Identity & Modern Tooling
- Lead IT automation initiatives across identity, cloud access, endpoint management, and SaaS tooling
- Design, implement, and maintain Okta configurations and integrations, including SSO, MFA, lifecycle management, and app provisioning
- Build and maintain automated joiner/mover/leaver workflows integrating Okta, HRIS, GCP, ticketing systems, and downstream applications
- Develop automation using APIs, scripts, infrastructure-as-code, workflow platforms, and emerging AI-enabled tools
- Evaluate, test, and deploy new automation approaches, including AI-assisted workflows, using a thoughtful, secure, and iterative approach
- Partner with Security, HR, Engineering, and Business Systems teams globally to ensure scalable, compliant solutions
Cloud, IT Operations & Support
- Support and troubleshoot GCP-based environments, services, and identity integrations
- Manage access controls, service accounts, and permissions within GCP following least-privilege principles
- Provide hands-on support for identity, access, endpoint, and SaaS-related issues, from initial diagnosis through resolution
- Support global onboarding, role changes, and offboarding with fast, accurate, and automated access provisioning
- Identify recurring issues and proactively translate learnings into automation or system improvements
Reliability, Documentation & Continuous Improvement
- Monitor automation workflows, identity systems, and cloud access processes for reliability, performance, and security
- Maintain clear, globally accessible documentation for systems, workflows, and troubleshooting
- Continuously improve IT processes by testing assumptions, validating outcomes, and refining solutions over time
- Act as a technical advisor on identity, automation, cloud access, and modern IT practices
- Share knowledge and best practices to strengthen IT capability across the organization
Required Qualifications
- 5+ years of experience in IT Engineering, IT Automation, Identity & Access Management, or Systems Engineering
- Hands-on, production-level experience administering and supporting both Okta and and Google Cloud Platform (GCP)
- Strong experience with:
- Okta Workforce Identity Cloud
- SSO, MFA, SCIM provisioning
- Okta Workflows and/or API-driven automation
- GCP IAM, service accounts, and access controls
- Demonstrated experience providing hands-on IT support in a globally distributed, remote environment
- Technical depth in configuration and support of MacBooks and other Apple OS devices
- Slack & Google Workspace administration and optimization of configuration and usage
- Demonstrated ability to evaluate, test, and implement new tools or technologies, including automation and AI-assisted solutions
- Strong understanding of identity, authentication, authorization, and security fundamentals
- Ability to operate independently, manage priorities across time zones, and drive improvements from concept to deployment
- Experience incorporating AI-assisted tooling into IT, automation, or operational workflows
- Proficiency in scripting or programming (Python, PowerShell, Bash, JavaScript, or similar)
- Familiarity with infrastructure-as-code tools (Terraform, Pulumi, etc.)
- Experience with Zero Trust or identity-first security architectures
- Experience supporting SOC 2, ISO 27001, or similar compliance frameworks
- Background in high-growth, distributed SaaS organizations
- Okta and/or GCP certifications preferred
Why This Role Matters
This role directly impacts:
- A seamless global employee IT experience
- A secure, scalable identity-first cloud environment
- Reduced IT friction through hands-on support and durable automation
- The organization’s ability to scale efficiently with a lean IT team
You’ll build systems, support people directly, and keep improving how IT works as the company grows.
Annual US Hiring Range: $115,000 - $135,000*
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, commuter benefits, and more.
