Learner Services Advisor

Purpose of the Position:
As a Learner Services Advisor, your purpose is to guide, support, and empower students throughout their educational journey, committed to understanding each learner’s unique needs, aspirations, and challenges. By fostering a collaborative and personalized approach, we aim to create an environment where learners thrive, succeed, and achieve their career goals in the allied health industry.

What You’ll Do:

1. Academic Planning and Support: Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations.
2. Student Support and Communication: Regularly engage with learners as a primary point of contact to address their non-academic inquiries and concerns, via voice, text, and video.
3. Retention and Success Strategies: Collaborate with colleagues to develop and implement retention initiatives. Identify at-risk learners and provide guidance to enhance their chances of short- and long-term academic success.
4. Performance Metrics and Success: Contribute to achieving individual, team, and departmental retention goals.
5. Collaboration and Communication: Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events.
6. Perform other duties as assigned.

Career Level Expectations:

• Entry-level position.
• Work is supervised.
• Communicates information that requires a high level of accuracy.
• Problems faced are often routine and require critical thinking.
• Desire for growth and professional development.

Required Skills/Experience:

• High School Diploma or equivalent experience.
• Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience.
• 1+ years’ experience in customer service, contact center or hospitality role.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Other skills and abilities – critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking.

Compliance:

• Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Environment/Physical Demands:

• This is a full-time remote position.
• Home office set up, quiet place to work, ability to be on camera, ability to be on camera, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.