Who You Are
Interested in managing the entire lifecycle of projects for innovative enterprise voice communication solutions on both web and mobile channels?
As a Technical Project Manager II, you will be expected to coordinate between technical engineering and business teams to ensure project timelines are adhered to, stakeholder needs are addressed, and deadlines are met. You would identify necessary resources and delegate tasks to appropriate personnel.
The ideal candidate will have a strong background of project management frameworks and agile methodologies to coordinate research, strategically develop project plans, translate unique customer requirements into tasks, facilitate software development and operations to quickly deliver solutions to the marketplace. This role is team-oriented, as you will collaborate with highly technical and cross-functional teams in a dynamic, client-centered environment.
What You'll Do
- Partner closely with Engineering, Product, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects. Projects will include building new product features, expanding platform capability, and tooling enhancements that will improve customers' experience or engineering velocity.
- Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization. Develop frameworks for execution and adapt to the team’s needs & context.
- Develop a full understanding of our technical stack and interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient.
- Track, prioritize, and execute projects, enhancements, or bugs from the team backlog.
- Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management.
- Document project artifacts, including work steps, deployments, release notes, and monthly reporting.
- Perform user-acceptance testing and coordinate releases.
- After project completion, facilitate retrospective meetings.
Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.
- A Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 3-4+ years of experience in a technical project management role.
- Proficiency with Jira or similar ticketing system.
- Knowledge of Scrum practices (sprint planning, review, standups, project grooming).
- Experience in directly interacting with internal and external customers.
- Experience working with diverse groups in a highly technical environment.
- Knowledge of project management lifecycle.
- Excellent verbal and written communication skills, including technical writing.
- A Master’s degree in Computer Science, Software Engineering, or related field, preferred.
- Previous experience as software engineer or software engineer in test, preferred.
- Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred.
- Knowledge of Docker & Kubernetes or similar cloud technologies, preferred.
- Project Management Professional (PMP) certification, preferred.
Who We Are
The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences.
At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services to state-of-the-art IP telephony to cutting-edge real-time analytics, Versay technology makes millions of voice interactions better every day.
We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:
· Multiple medical, dental, and vision plan options
· Company-paid life insurance, short and long-term disability
· 401(k) savings plan with company match (50% on first 6% of employee contribution)
· 35 days total annual PTO
· Annual Bonus Program
· Paid maternity and paternity leave
· Relocation allowance
· Employee referral bonus
· Gym membership
· Technical and Professional Development stipend
We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Versay's communication solutions. We recognize that equitable and unique individuals benefit our teams' problem-solving, innovation, and development efforts.
Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.
