About the Role

This position will be responsible for supporting enablement programs and training initiatives for AMER Sales Channel/VCSP teams.

Reporting directly to the AMER Director of Sales Acceleration, the person in this role will play an integral part in supporting and increasing business impact to Channel and VCSP teams through training reinforcement, sales enablement programs, driving adoption and utilization of productivity tools, coaching and driving best practices through collaboration with internal team members and business stakeholders.

What You’ll Do

• Ownership in leading the delivery of the Channel/VCSP Learning Journeys (onboarding)
  • Develop reinforcement materials (job aids, documentation, etc.) beyond the scope of the global learning journey resources
  • Monitor and track performance during onboarding and regularly communicate with Managers and appropriate stakeholders to ensure participants are equipped with the necessary skills and knowledge to effectively execute in their roles
  • Facilitate face-to-face and virtual small group, 1:1, and large group training sessions as-needed with positive participant feedback and survey results
• Drive the adoption of existing training as recommended or required
• Track learning metrics and associated data insights for Channel/VCSP teams using internal best practices like the Kirkpatrick model of training evaluation
  • Evaluate performance and provide insights to management/leadership
• Create training deliverables where appropriate
• Document the implementation of training programs and initiatives to ensure quality and effectiveness
• Support call shadowing and role play initiatives
• Collaborate with internal SMEs for tool and productivity enablement including the adjustment to new or changing processes, updated product launch information or corporate messaging, sales plays, etc.
• Leverage data intelligence and anecdotal feedback to make recommendations to Channel/ VCSP leadership for seller support and improvement
• Draft regular communications with internal team members or stakeholders on enablement program/initiative progress
• Participate in AMER and Global Sales Acceleration team meetings, workstreams, and events as defined – this includes passing all necessary trainings and certifications in a timely manner (Ex: Veeam Selling, JOLT, vPower, Onboarding, Product Launch Training, etc.)
• Provide Manager and Leadership support to scale communications, business insights, sales plays, etc. to improve awareness of programs and important information
• Participate in the planning and support of All-Hands meetings across Channel/ VCSP teams to drive awareness of programs, insights and information that creates business impact

What You’ll Bring

• Training facilitation experience
• Proven record of driving programs and projects independently with success
• Excellent communication and interpersonal skills
• Strong attention for detail and open to coaching and feedback
• Prior experience working with sales teams or a combination of experience and education preferred
• Exceptional organization skills with the ability to manage multiple projects simultaneously
• Ability to adapt in a fast-paced work environment; must be a high-energy, motivated self-starter
• Strong collaborator and team player, maintaining a positive attitude and outlook in times of change (timelines, process, etc.)
• Familiarity with software sales and backup industry preferred
• Familiarity with sales methodologies and their adaptation into a sales environment preferred
• Experience with Service Provider and Channel GTM motions
• Experience with Salesforce.com or similar CRM preferred
• Experience with collaboration tools like MS Teams, Zoom, Webex, etc. preferred
• Able to travel as needed (up to 20%)

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