Account Success Manager

Visa Direct offer a range of services designed to streamline and enhance the process of transferring funds. These solutions are designed to serve individuals, businesses, and financial institutions. Here are some key offerings:

• Visa Direct, Pay to Card: An end-to-end payment service that facilitates real-time1 funds delivery to financial accounts using card credentials.

• VPL:  Payments Limited (VPL) is a wholly owned subsidiary of Visa and accepts payout instructions and funds (directly or indirectly) from Visa Direct Clients/Originating Entity and uses a proprietary network via its Network Partners to send the payout to the Recipient Financial Institution, Wallet Operator or Wallet Aggregator.

• Visa Cross Border Solutions (VXBS):  VXBS, or Visa Cross Border Solutions, is a part of Visa's suite of payment solutions that aims to provide efficient, reliable, and secure cross-border payments. It's designed to simplify and streamline international transactions for businesses, making it easier for them to operate globally. This could involve facilitating payments to international suppliers, managing overseas payroll, or handling other cross-border transactions. By leveraging Visa's global network, VXBS can offer enhanced speed, security, and transparency in international money movement.

What we expect of you, day to day.

As an Account Success Manager your role will be to act as relationship owner across all Visa Direct offering for assigned key global accounts .  The account executive will manage interactions with assigned clients at very senior levels and be accountable for revenue goal attainments for those relationships across all Visa Direct products.  This individual will also work to develop and execute on strategies to drive revenue growth and work closely with other global and regional teams to ensure success for the clients.   You will also be responsible for identifying new business opportunities and improving processes for money movement within the assigned clients’ organizations. 

The selected candidate will have a wide range of responsibilities, including but not limited to:

• Relationship Management:  responsible for maintaining and strengthening key global client relationships.  AE will serve as the primary point of contact for assigned global accounts, coordinating with multiple departments to ensure the clients’ needs are met on a timely basis.

• Account Growth:  will work on growing assigned accounts by identifying new business opportunities and upselling or cross-selling products or services.  In addition, the Global Accounts AE will establish annual account plans, work closely with assigned clients to reach financial objectives and will be accountable for revenue growth of her/his client portfolio.

• Contract Negotiation:  lead contract negotiations as appropriate, ensuring terms are mutually beneficial and meet both the clients' and the company's needs.

• Client Retention: play a crucial role in client retention by ensuring clients are satisfied with the services they receive and resolving any issues that may arise.

• Reporting: The account executive will track progress, analyse performance, and inform future strategies.

• Team Collaboration:  work closely with the sales, marketing, and product teams to ensure Visa is meeting the account's needs and expectations.

• Financial Management: Account Managers own financial aspects of client accounts, including budgeting and financial planning.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Excellent problem-solving skills with a strong focus on delivering for clients.
Outstanding executive communication skills (verbal and visual) with an ability to explain complex business and technical concepts to broad audiences in an approachable way to influence and drive adoption.
Strong attention to detail with the ability to correlate data and trends to business drivers. This position is expected to utilize data and metrics to communicate needs with ease.
Strong sense of urgency and experience driving to successful commercialization
Ability to inspire and influence others without direct management responsibility.
Creative Self-starter with a bias toward action and successfully. developing relationships and client trust.
A proven track record of success in fast-paced environments with demanding timelines.                                  Exposure and knowledge to Visa Direct offerings and products.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.