Senior Manager - Client Onboarding & Advisory Engagement

Client Services provides industry‑leading operational support to Visa’s clients worldwide. With deep expertise and customer insight, we help shape the design, development, and successful deployment of Visa products and services, acting as trusted partners in supporting and growing our clients’ businesses.

The CEMEA Client Licensing and Configuration team is central to this mission—safeguarding the integrity of the payment system and enabling clients to launch and expand their electronic payment businesses. The team grants Visa licenses to operate, conducts onboarding and due diligence, and manages lifecycle events such as sponsorship changes, legal or ownership updates, license upgrades, downgrades, and terminations. As Visa’s business continues to grow, we are seeking a dedicated individual to support new strategies and client expansion—playing a key role in onboarding more clients and shaping the future of electronic payments.

What a Senior Licensing Consultant Does at Visa:

A Senior Licensing Consultant is a strategic, client‑facing expert responsible for program‑managing the end‑to‑end onboarding of new clients, while advising on complex licensing requirements across the CEMEA region. This role requires deep knowledge of Visa Bylaws, Visa Rules, eligibility criteria, and regulatory frameworks to guide clients through high‑impact licensing scenarios with clarity, accuracy, and confidence.

You will act as the primary point of contact throughout the licensing and onboarding journey—setting clear expectations, managing milestones, resolving complexities, and coordinating cross‑functional stakeholders to ensure a seamless and compliant onboarding experience.

As a senior member of the Licensing team, you are expected to identify risks early, propose innovative solutions, drive continuous improvements, and elevate the quality, speed, and consistency of client onboarding. Your consultative guidance shapes a strong first impression for new clients, strengthens Visa’s value proposition, and contributes to the strategic growth and integrity of Visa’s ecosystem.

In this role, you are expected to:

• Serve as the single point of contact for complex and strategic licensing and onboarding engagements, providing proactive, advisory‑led guidance that sets clear expectations and strengthens client relationships.
• Program‑manage the end‑to‑end licensing and onboarding journey for new clients, global applicants, and multi‑market programs, ensuring smooth coordination, risk management, and timely completion of all requirements.
• Lead bespoke, high‑impact client engagements, including new market entry initiatives, regulator‑facing licensing applications, and global client onboarding programs.
• Work closely with client‑facing teams to provide upfront licensing advice to prospective and current clients, ensuring they are well‑prepared and positioned for a successful onboarding experience.
• Coordinate with Onboarding, Implementation, and cross‑functional teams to enhance the client experience, streamline steps, and align service offerings across markets.
• Support licensing‑related queries, ensuring clients and internal teams receive timely and accurate guidance.
• Monitor licensing workstreams across key stakeholders—Compliance, Credit Settlement Risk, and Risk Management—while maintaining accurate progress updates in OneCRM Dynamics.
• Provide expert consultation using in‑depth knowledge of Visa Bylaws, Visa Rules, eligibility criteria, and regulatory requirements, helping clients navigate complex or unusual scenarios.
• Present licensing processes, timelines, and expectations to clients and internal stakeholders; create or tailor materials to improve clarity, transparency, and alignment.
• Identify unusual cases or potential risks and escalate to management with informed recommendations for resolution.
• Analyze business trends and emerging patterns, providing recommendations to leadership on areas requiring process refinement or policy reconsideration.
• Alert leadership to cases falling outside established policy or situations requiring heightened customer attention or senior intervention.
• Deliver training and knowledge‑sharing sessions to new staff, partners, and internal requestors to build organizational capability and ensure smooth execution of licensing requests.
• Contribute to system and tool enhancements by providing business requirements, participating in cross‑team discussions, and conducting user acceptance testing.
• Maintain and manage Licensing communication channels and resources to ensure accuracy, clarity, and a client‑centric experience.
• Actively drive continuous improvement, identifying opportunities to enhance speed‑to‑market, reduce complexity, increase consistency, and elevate the onboarding experience in line with CS 2030 goals.

Why This Is Important to Visa:

As the expert front line for Licensing, this role shapes Visa’s first impression with new clients and orchestrates alignment across internal and external stakeholders. By responding to market changes, shaping the licensing vision, and driving coordinated implementation, the Senior Licensing Consultant ensures seamless, compliant onboarding and unlocks new revenue streams. This strategic, advisory‑led role strengthens client partnerships, supports business growth, and positions Licensing and Client Services as key drivers of value and expansion in the CEMEA region.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What Will Help:

• Deep knowledge of the payments industry and Visa’s business
• Expertise in end to end licensing processes and underlying business drivers
• Ability to synthesize technical and regulatory information into clear business guidance
• Experience with Visa databases and workflow tools (VCIS, OneCRM, VCLM)
• Strong customer centric mindset with an ability to improve internal processes
• Understanding of global frameworks and how they apply to local regulatory requirements
• Results oriented approach, growth mindset, and comfort navigating ambiguity
• Proficiency in the Microsoft Office suite and an AI first mindset

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.