Senior Product Manager

Billions of transactions, half of the world--every day millions of merchants entrust their e-commerce business to CyberSource - global digital payment leader and part of Visa’s Merchant Acquiring and Processing (MAP) business unit. Our valued merchants and acquirers worldwide entrust their mobile, online and digital payment business to the secure, streamlined CyberSource platform. We deliver powerful category-breaking solutions to support integrated commerce. Our clients select us to expand their business anywhere in the world with the peace of mind that comes from selecting the proven leader for managing transaction security, while delivering deep data analytics for marketing and much more. We product manage, design, architect and release products with a focus on engineering excellence and putting the customer experience first.

We are looking for a Product Manager who can help create innovative payments experiences across many different verticals, including mass transit, retail, ecommerce, restaurants and more.

You will help design and implement products and solutions that deliver on Visa's value proposition for its entire Visa Acceptance Solutions client ecosystem, i.e., merchants, acquirer processors, consumers and developers. 

The Product Manager will be a conduit between stakeholders and product development teams responsible for the evolution and delivery of the product.

• Ensure product strategy and requirements are designed with long-term vision in mind.
• Work with stakeholders to define product requirements, including the articulation of clear, thorough and detailed features for complex payment products.
• Collaborate with and inspire the engineering teams to build secure, reliable and scalable payment solutions.
• Partner with business operations, Sales teams, Account executives, Technical account managers, analytics, 3rd party acquirers to deliver fit-for-purpose solutions that delight customers.
• Work very closely with product development and QA organizations to ensure technical specifications and the final product meet business requirements.
• Ensure the solution is aligned with acquirer needs and specifically lead the certification/accreditation effort with acquirer processors.
• Generate feedback from stakeholders, run pilots with merchants and acquirer partners, focus on continuous improvement.
• Champion the product and the product team to internal and external stakeholders.

Desired Skills:

The candidate should have a background in the Payments space, should be a thought leader, be very familiar with current industry development in Financial Services and the Payments industry space, have exceptional organizational skills, written and verbal communication skills and be an analytical and structured thinker. This individual must be able to think broadly about Visa's business and drive the expansion of the Visa Acceptance Payments platform.

​​The ideal candidate should possess a product background, with demonstrated expertise in contributing to medium to large cross-functional projects. The successful candidate must be a hands-on person with proven ability to engage in high bandwidth conversations with both business and technology executives. 

To be successful in this position, this individual must be highly effective working both independently and in cross-functional capacities to identify, define, analyze, prioritize and refine technology requirements across all categories. Successful candidates will be skilled at forging strong partnerships with customers, business sponsors and developers to define features and user journeys to support the development process. This function will address bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints to maximize business benefit.

Beyond the design and planning stages of the development lifecycle, strong Agile expertise is desired to collaborate with Scrum teams and communicate requirements to development teams for execution and implementation.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 10-15 years of overall industry experience within a technology environment, with a track record of successfully delivering complex software systems or services.
• As part of the work experience, candidate should have at least 8+ years of experience specifically in Payment Gateway space with specific experience around.
• Working on various alternative payment methods like credit and debit cards, SEPA, Electronic Check, Alternate payments like Klarna, PayPal, Alipay etc.
• Working with major card networks like Visa, Mastercard, American Express etc. to understand card payments.
• Knowledge of 3DSecure (Verified by Visa, Mastercard Secure Code, American Express Safe Key, JCB Secure etc.)
• Knowledge of full transaction lifecycle, from initiation, authorization, settlement, chargeback, and reporting.
• Hands on experience in developing roadmaps, writing user stories, grooming product backlogs and coordinating/prioritizing conflicting requirements in a fast paced, ever-changing environment.
• Experience of direct customer interaction, understanding their needs and translating them into actionable items, such as features and stories, that an engineering team can implement.
• Exceptional collaboration and partnership skills with the ability to work in a global environment and drive consensus in cross-functional teams.
• Demonstrated interpersonal skills to interface well with clients and partners at all levels.
• Outstanding communications ability to a diverse customer audience, executives, product, and technology stakeholders.
• Strong internal & external stakeholder management skills, comfortable operating in a matrix setup.
• Solid business acumen and Strong customer centric mindset.
• Proficiency working in an agile environment.
• Experience demonstrating strong leadership, self-motivation, and accountability.
• Fast learner in both technical and business domains.
• Proactive, demonstrate sense of urgency and 'can do' attitude.
• Strategic thinker who can balance big picture strategy with detailed, flawless execution.
• Detail and results oriented, able to analyze data to make product decisions.
• Ability to stay organized while managing competing priorities.
• Excellent verbal and written communications skills.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 169,100.00 to 270,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.