Sr. Director, Acceptance Solutions Management

The Senior Director of Acceptance Solutions will be a key member of Visa’s Value Added Services team and accountable for the success of our Acceptance Solutions in North America. This role will be specifically responsible for working with our Product teams to help tell the story of how Visa’s offerings, such as the Visa Acceptance Platform, solve the needs of our Independent Software Vendor (ISV) and Small and Medium Business (SMB) clients. The Senior Director will drive telling this story through various channels (including direct client conversations), help refine our Acceptance Solutions product strategy, intake and triage client needs and coordinate roadmaps, and share feedback on ongoing go-to-market efforts. This position will be based in the San Francisco Bay area with minimal travel expected. The role reports to the VP, Acceptance Solutions for North America.

The selected leader will bring strong organizational awareness and interpersonal skills to build fast rapport and credibility, as well as a technical background in payments that gives them a deep understanding of client pain points. Close collaboration with both regional and global leaders is essential, as is experience in Product development and client engagement. The focus of the role is regional delivery of client-relevant solutions, however, this leader must also have a solid grasp of commercial dynamics to generate sustained, scalable revenue streams.

 Responsibilities:

• Closely partner with Global Acceptance Solutions leaders to set the product vision for ISVs and SMBs in the North American region and to deliver solutions on-time aligned with our wider go-to-market campaigns.
• Support and deliver regional product roadmaps that extend Visa’s relevance beyond our core network assets.  This includes:
  • Structure solutions to address challenges among regional Acceptance clients, with a focus on ISVs and SMBs.
  • Align regional priorities with the Objectives and Key Results for Visa’s Global Acceptance Solutions business.
  • Identify and inform the Global Acceptance Solutions product leaders of local market changes, client feedback, and product requirements.
  • Deliver best in class products and services that exceed client expectations.
• Partner with regional commercialization leaders to build, execute, and monitor go-to-market motions so Solutions are easy to sell, easy to buy and easy to implement.  This includes:
  • Develop a Go-To-Market (GTM) strategy, which may include new products, bundles, or campaigns, based on local market needs.
  • Collaborate with key stakeholders including Sales and Client Services to execute the GTM strategy.
  • Structure client implementations built on Global guidance to ensure a seamless and effective rollout of new solutions.
  • Enable Visa and partner Sales channels.
  • Inform pricing guidelines with market intelligence.
  • Partner with GTM, Commercialization, and Strategy teams to shape regionally relevant Sales narratives across client segments, which are tightly aligned with Product roadmaps.
• Architect client-centric joint solutions including build, implementation, and post-launch optimization:
  • Support selling teams in understanding clients’ business and technical needs and defining solutions to meet them.
  • Link Acceptance Solutions with other Visa products and solutions to provide greatest value to the client.
  • Lead a team that provides pre-sales technical advice and builds effective internal and client-facing demos.
  • Support the development of business cases to support prioritization efforts.
  • Serve as conduit for gathering client feedback, and synthesizing feedback for product requirement purposes to ensure “voice of the customer” is represented.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 229,000.00 to 400,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.