Product Operations Specialist, Servicing
•Parafin· 10h
⚙️ Operations⏰ Full-time📈 Mid Level💰 $118k-123k🇺🇸 San Francisco, USA
10h ago
Wecommunications·7 days ago
At We., we've spent decades at the intersection of technology and humanity, bridging the gap between what businesses create and how people experience those creations. We've learned that beneath even the most unruly situations — whether it's a global crisis, an emerging technology, or a sweeping organizational change—lies a simple human need. That need could be for trust, connection, safety, or a sense of purpose. But it’s always there. And it is only by uncovering these truths that we can make real, meaningful progress.
As an IT Support Engineer (ITSE), you will be responsible for the provisioning and support of agency and local IT services including administrative tasks, hands-on support, and escalations that directly relate to the resolution of our customer’s daily technical experience. With a focus on exceptional customer service experience, you will be working with local and global team members to provide coverage and a high level of support. Being a core member of our Global Support & Services (GSS) team, you will be responsible for monitoring our support call stack, participating in training sessions, partnering with other members of the IT team when applicable, and mentoring colleagues on We. IT standards and technologies. Integrating fully into the local office team, you will build relationships and foster goodwill, as well as participate in local initiatives and projects. As a company with technology at its core, this is a great opportunity for someone looking to build on their career in IT. On the job and through supported self-study, you’ll have opportunities to expand your knowledge of Microsoft, Google, and Apple technologies alongside practices such as IT Support, Service Delivery and Security.
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Compensation
The base annual salary range for this role, applicable across all U.S. locations, is outlined below. The actual salary may vary based on several factors such as business requirements, job responsibilities, skills, experience, and geographical location.
As part of our commitment to the success and well-being of our team, regular employees working 20 hours or more per week are eligible for the following benefits:
Equal Opportunity: We. provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.
Diversity and Inclusion: We. values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives. We promote an atmosphere in which diversity of people and ideas are welcomed and valued. Diversity includes differences in race, religion, gender identity or expression, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas.
North America non-remote employees are required to come into the office 3 days a week.